Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Hi,I am not able to login to Web View Reporting Tool, I get the error message as "Invalid Username or Password"I tried the following waysUsername: <Instance name>\WebViewUserUsername: <Instance name>/WebViewUserUsername: WebViewUserUsername: <Domain ...

Dear allI am in cisco call center project ,  Pls give me idea about cucm with uccx intial stage of  procedures means site survay is finish  all devices are came100 agents in call center cucm 8/uccx 8  ,first cucm and installation,and what is the next...

renji joy by Level 1
  • 417 Views
  • 1 replies
  • 0 Helpful votes

Hi,We need to configure multiple  IP addresses in a Call Manager version 8. Our customer has three diferent IP networks: One for management, one for signaling and one for media. Call Manager is connected to those networks using three NICs with differ...

Dear Member,I m  a new engineer to deploy a UCCX, I would like to know the the step how to use script to call or send a http request to external server?For example, softphone user when trigger a call and the script will send a http request to notice ...

russkwong by Level 1
  • 5751 Views
  • 4 replies
  • 0 Helpful votes

I have an integrated agent who is assigned an "adminstrator" role.  She used to be able to transfer and pull activites from integrated queues. At some point this functionality disappeared and buttons are greyed out.  I have checked permissions at the...

Hi!can anybody help with this phenomenon the Supervisor desktop went through the following stages1- after login and choosing a team then the desktop starts displaying data for sometime then suddenly it acts as if the team was not chosen before, as if...

Dear All,one of my customers has got CCX 7.0 (1) and they would like to upgrade it to the latest version, when i checked in the Cisco site the latest is 8.5, can anyone give the feature difference and benefits of 8.5?present situation is CCX and CCM ...