Hello,on a UCCE 8.0.2 System we have the message "mdsproc - (InSvc Pr-Enb Clk)" in the header. On another System with the same version we have the same message without the clk. Wich one is the correct one?Thanks for your help,Matthias
Hello,on a UCCE 8.0.2 System we have the message "mdsproc - (InSvc Pr-Enb Clk)" in the header. On another System with the same version we have the same message without the clk. Wich one is the correct one?Thanks for your help,Matthias
Hi,I am not able to login to Web View Reporting Tool, I get the error message as "Invalid Username or Password"I tried the following waysUsername: <Instance name>\WebViewUserUsername: <Instance name>/WebViewUserUsername: WebViewUserUsername: <Domain ...
Hi Allis EIM4.3 is supported with Lotus (IBM) Mail server . as our customer has already running Lotus mail server and now want to integrate it with EIM as they are moving from Nortel to cisco. UCCE solutionRegardsIrfan Tariq
Hi All,My name is Munish. i am trying o setup ICM with IPIVR in my lab. my logger, router, distributor and PG are all coming up fine. but the CUCM PIM and VRU PIM are showing as IDLE. i am not able to get the CTI RP registered. the JGW process logs a...
Dear allI am in cisco call center project , Pls give me idea about cucm with uccx intial stage of procedures means site survay is finish all devices are came100 agents in call center cucm 8/uccx 8 ,first cucm and installation,and what is the next...
Hi,We need to configure multiple IP addresses in a Call Manager version 8. Our customer has three diferent IP networks: One for management, one for signaling and one for media. Call Manager is connected to those networks using three NICs with differ...
agent only get one way audio when the agent logs into uccx. if they dont log in both in and out audio work fine ,,IDEAS?
Why is it that when I run agent detail report some of the calls show up with the phone numbers and some just have an extension? Ive attached the report to this post.
Dear Member,I m a new engineer to deploy a UCCX, I would like to know the the step how to use script to call or send a http request to external server?For example, softphone user when trigger a call and the script will send a http request to notice ...
I have an integrated agent who is assigned an "adminstrator" role. She used to be able to transfer and pull activites from integrated queues. At some point this functionality disappeared and buttons are greyed out. I have checked permissions at the...
Hi All,I have a 2 SIP Proxy service engine on 2 different 2951 routers. Currently, the UCCE Setup has all its dial-peer, trunks & static routes of CVP are pointed to the Endpoints directly. Can someone please help me to figure out how the SIP Proxy c...
Hi,We are trying to build a development lab in our setup which will be used purely for development purpose of ICM/CVP/CM.I need some guidelines or factors to be considered or some kind of recommended approach with latest ICM/CVP SW version available ...
Hi!can anybody help with this phenomenon the Supervisor desktop went through the following stages1- after login and choosing a team then the desktop starts displaying data for sometime then suddenly it acts as if the team was not chosen before, as if...
Dear All,one of my customers has got CCX 7.0 (1) and they would like to upgrade it to the latest version, when i checked in the Cisco site the latest is 8.5, can anyone give the feature difference and benefits of 8.5?present situation is CCX and CCM ...
Hi,We want to localize uccx 8.0 system prompts in our local language. Exam: by default in UCCX 8.0 date is playing 10 may 2011, we want to play this date in english and also in our local langauge. Can you please help me in this regards.Thanks,Muzamme...
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