Contact Center

I’m running UCCXD version 7.  I’m setting up call center, skill base routing and Queues.  I was curious if it is possible to configure your script for queues and have one telephone number calling in a separate menu option. So basic having 3 menu opti...

Hi All,In an ipcc 8.0 deployed with CVP 8.0.3, I need to transfer information from ICM to CVP after agent hangs up and customer is transferred automatically to an IVR CVP survey. (using automatic post call survey feature of CVP)I have tried to fetch ...

HiWhile configuring the SIP Dialer Component in Admin Workstation via the OUTBOUND OPTION DIALER what shoud be selected under the option"ICM Peripheral Name".In a document i could see a note like "Note : This peripheral is the CallManager PG, not the...

Hi All,Couple of quick questions:* Can we export voice recordings in other formats suitable for CRM systems (i.e. mp3)?* Do we have a link to published APIs for program developers? How could they embed links to CRM applications?Regards,Geoff

Hi,We are trying to install the CTI Toolkit for agent and supervisor via command line. 1.     Can we install the CTI toolkits (both agent & supervisor) via command line?2.     Is there a document from Cisco that explain the command line options to in...

We run CCX v7.None of the feature are need like IE etc just the ability to login/out and go ready/not ready.Or even either of those would probably do.Could it be done by dialling a script?

I need our agents to make use of the handset only and not CAD. They need to be able to log in to their Q by the handset or IP Phone Service however I'm unable locate any information on this, is it possiblethanks

Good morning.Running UCCX 5.0 and having an issue with an agent where there call presented/handled stats are not adding up..I can see in the supv dt, when i monitor her that a call will come in. hits for 1 second and "moves on" to another agent..But ...

Hello,I configured  IVR Progresive of Campaign on CCX 8.5 for voice chanel evrything is ok, but I got a issue in Real Time Report.The raport does not show a call to fax or modem.The cpa on gateway is enable and it detect fax ton ( I thing that Dialer...

In our setup we are going to install CCM 4.3 with IPCCX 6.0.Once this environment is setup, after couple of months we need to do the ip migration and hence need to change the ip address of all servers. Can somebosy help to tell for the above setup: D...

I'm running UCCE 6 (ICM 6.0) and I just installed the ICM Internet Script Editor on my computer.When I try to save changes to a script I get the following error:"You can not update the script because you don't own the script lock"When I open the scri...