Contact Center

Hi all,I'm trying to implement an outbound script. I pass the phone number by "Get XML Document step" and run well, but i don't know how i can to extract the call info.When i use "Set enterprise call info Step" only write the call information in the ...

Hi,we are using the below servers in implementing the Cisco Contact Center.how can we check whether these servers supports auto restart in temporary power failure. For instance, the servers should be able to automatically restart following a power fa...

Does anybody know the proper procedure for adding a new UCCX node?  The first node currently has a SR installed.Do I remove the SR from the first node then install the second node?Or can I apply the SR to the second node before adding it to the clust...

Hi everyone,I need the part numbers for the BOM below.S/NLICENSE INFORMATION1PackageCisco Unified CCX Premium2IVR Ports1203Cisco Unified CCX Premium Seats604High Availability Enabled15Cisco Unified CCX Preview Outbound DialerEnabled6Cisco Unified CCX...

Hi all.I have a question about routing emails from EIM version 4.3.2 installed as standalone. I have configured EIM as standalone colocated server (license only for Email).I have configuredDepartment, User as Agent role, Group, Email Alias (incoming ...

I have live callers and non-live callers going into the same queue. I can't split the queues as we don't have enough staff. I do have a way to distinguish the callers as they come into the queue via different applications. I would like to give the li...

Hi,We are using Communication manager 7.0.1 and UCCX version 7.0.1(Cisco Unified CCX Premium).  We are trying to call a Custom Java class file from UCCX scripting. We have followed the steps mentioned in the guide (How-To: Using a custom Java class i...

Hi,Got 2 agents who after they miss a call that is presented to them wont stay Not Ready. The state changes for a split second then the call is presented to them again. The problem follows the user/phone so cant be PC related ie firewall. All other a...

Hello,I have a problem after upgrading to ICM , CTI OS, CAD 8.0When an Agent sets ICM Call Variable in CAD it does not get populated into t_Termination_Call_Detail database. Firstly i had problem with the other direction - ICM Call Variable set in IC...

HiCan someone guide to how to reset password to get into App Admin. The Administrator and guest accounts are not being given authorised logon access.ThanksReza

Hi,I have Cisco Contact center express version 7 SR 5 running on server with operating server Windows 2003.1.5. Please let me know which version of Cisco security agent is compatible with above mentioned CCX version & OS version.I refered to the CCX ...

Team - while upgrading from UCCX 7.0(2) SR5 to UUCX 8.0(2) on separate servers - what license needs to be obtained before hand? Is there anything shipped with theupgrade that has the PAK? If so is this part ofa separate delivery or order from Cisco?I...

hello experts ,,i have already confugured IVR campaign and runnong well,but i want if the answer machine answered the call to transfer it to other pre-recorded .wav once the beep tone of the naswer machine get detected ,,do you have any detailed docu...