Hi,I am working on Finesse notification subscription on UCCX 11.6 sandbox.I am able to fetch the events using BOSH but I want a web socket connection.As per https://developer.cisco.com/docs/finesse/#!managing-notifications-in-third-party-applications...
Forum Posts
Resolved! Social Miner Chat Request API
I have a requirement to create Cisco social miner web chat requests through an API. Does anyone know an API to create web chat request in social miner(CCP).
We have a customer with UCCX version 12.5.1. Their supervisors have noticed that in Finesse the "Longest Call in Queue" stat in the Voice CSQ Summary Gadget gets stuck and doesn't update properly. When running the live data report itself with that...
I want to subscribe to the Queue Stats Event for Supervisor in UCCX, Like we are subscribing to the team events using '/finesse/api/Team/id/Users' this API Is there any API for subscribing to the queue events? If anyone knows that please help me wit...
hello, How can I get in 3rd party asp.net web application the single sign-on token JSON as a response to a request? I'm building 3rd party asp.net web application and I want to use a cisco single sign-on token. when I use https://<FQDN>/desktop/sso/t...
We recently upgraded our UCCX environment from 12.5.1 SU1 to SU2 ES3. Since this upgrade, one of our 3rd party gadgets has ceased authenticating correctly. I opened a TAC case for this issue and was directed to the devnet community here.The code snip...
is this possible to schedule Queue Callback or how does the system behaves if the respective agent is not available during the scheduled time. We can schedule a call to another available agent If the Agent A is not available at the schedule callback ...
Resolved! Does CUCM 12.0 compatible with UCCX 11.5
Hello everyone, I just want to make sure, because I still confused reading the datasheet. Does CUCM 12.0 compatible with UCCX 11.5?, or do I need to upgrade UCCX to 11.6? Thank you in advanced. Regards
I have a http application that accepts input using parameters and I want to add some logging to send the client ip or hostname when the page is requested. Can I capture that info in the Get Http Contact Info step?
Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:https://developer.cisco.com/docs/finesse/#!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...
Hello all !!I want to reset the cisco finesse agent password using Finesse Admin Rest API in Java. Can anyone please help on this issue?
Is there a size/value limit on a xml document when attempting to have a script parse an xml document for data that is stored locally on the server? If a xml document had 40K entries in a xml single document how would the system handle it? For exampl...
I have a fairly simple UCCX script that is supposed to call a subflow. I'm using the UCCX editor to actively debug the script. When it gets to the step where it is supposed to call the subflow it throws a script exception with the text: Uknown host: ...
Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE! Reserve a DevNet Sandbox I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...
I am receiving the following error message on my Reject/Abort report within CUIC. I am having trouble finding where the error is coming from.Error:1; columnNumber:5945; The content of the elements must consist of well-formed character data or markup...
