Resolved! Show value of element CVP VXML
Hi everybody,I want show value of element on activity logs of VXML Application logs.How i can do it?
Hi everybody,I want show value of element on activity logs of VXML Application logs.How i can do it?
hello alli was searching on how to integrate PCCE with C4C CRM system, and there were no documentation regarding this matter.i need to know what should be done from the PCCE side in order to route the calls to the CRM system and show the call informa...
I noticed this issue around Mar 7, 2024 1:10 AM EST, suddenly my client connection did not work. I tried two UCCX sandbox environments it behaved the same. I checked my OPEN_REQ has the same parameter. I am wondering whether there are any system main...
I have a custom gadget that makes an API query to another server when an agent gets a call. The API query contains some values that are not present in the call and i am now using call variables to pass this information from script to the query. Is th...
Does anyone have documentation available on how the statistics from the Finesse GetPerformanceInformation API are calculated? I cannot find anything detailed about these values. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf79171
Hello there,On UCCX v12.5, what's the (maximal) version of the supported CTI protocol?Could this info be found within the UCCX Administration web-API? If so, how?Thanks much.
Hi,I am Manoj,Yesterday 14th November 2023 I was giving my CCNA exam as scheduled.After all the pre-checks Proctor released my exam,After releasing the exam, proctor pinged in the chat that my face is not clearly visible so I adjusted my laptop scree...
Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
I would like to play a prompt when the customer calls a specific number and then it generates a ticket in BMC remedy telling that this customer called from this DID or branch name.Is there a guide or someone who can help me with that?
Hey there, I'm working with the Finesse desktop API to build a web app that connects with Finesse. When it comes to handling consultation calls, I really need to get my hands on some key information from the original call, like the call ID and ANI/DN...
Is it possible to integrate Cisco finesse and oracle DB, and if its OK can the agent read and write to the DB?
HiI have UCCx 11.6 premium versionIn UCCx script we want to load prompts from external media server in order to play it into the call flow menus.UCCx and media server, both are on the same LAN. We already have an URL were to download those prompts th...
I have a VXML file hosted as a plain file on IIS. The file contains the VXML that I want UCCX to fetch and then send to the VVB for interpretation. Which step element in CCX Editor do I use to send VXML to the VVB? Is this even possible?Maybe it's mu...
Hello everybody, I need to know which Authentication and Authorization mechanism should I use when developing a custom agent or supervisor desktop application. Please take in into account I'm using JTAPI for call management and Cisco Finesse API for ...
Hi Team,We have developed custom Cisco finesse agent desktop using rest API and using BOSH (XAMPP) to make connection with Finesse server. Everything is working fine but when logged in agent is in idle for couple of minutes BOSH connection gets close...
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