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Intro to Ansible

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The Great Selenelion


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I have a custom gadget that makes an API query to another server when an agent gets a call. The API query contains some values that are not present in the call and i am now using call variables to pass this information from script to the query. Is th...

sthan89 by Level 1
  • 222 Views
  • 4 replies
  • 0 Helpful votes

Hi,I am Manoj,Yesterday 14th November 2023 I was giving my CCNA exam as scheduled.After all the pre-checks Proctor released my exam,After releasing the exam, proctor pinged in the chat that my face is not clearly visible so I adjusted my laptop scree...

Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...

I would like to play a prompt when the customer calls a specific number and then it generates a ticket in BMC remedy telling that this customer called from this DID or branch name.Is there a guide or someone who can help me with that?

ISN by Level 1
  • 225 Views
  • 0 replies
  • 0 Helpful votes

I have a VXML file hosted as a plain file on IIS. The file contains the VXML that I want UCCX to fetch and then send to the VVB for interpretation. Which step element in CCX Editor do I use to send VXML to the VVB? Is this even possible?Maybe it's mu...

Quigath by Spotlight
  • 1764 Views
  • 2 replies
  • 0 Helpful votes

Hi Team,We have developed custom Cisco finesse agent desktop using rest API and using BOSH (XAMPP) to make connection with Finesse server. Everything is working fine but when logged in agent is in idle for couple of minutes BOSH connection gets close...

pravin1 by Level 1
  • 1338 Views
  • 8 replies
  • 0 Helpful votes
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