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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

Hi Dev Net, I've deployed the Task Management Gadget sample from Cisco Dev Net: Task Routing.  However I can't get the gadget out of "Signed Out" state.  Furthermore I don't see any requests between application gadget and finesse upon monitoring netw...

contextgadget1.png contextgadget2.png social miner.JPG
dnzgvn by Level 1
  • 800 Views
  • 2 replies
  • 5 Helpful votes

Hi there,We are trying to integrate our CRM (Oracle Service Cloud) with Finesse via HTTP GET request.The goal is to trigger the Screen Pop functionality of OSvC passing a Contact ID. We were actually able to accomplish the desired result by using the...

FINESSE.PNG
BrunoAun by Level 1
  • 1970 Views
  • 9 replies
  • 0 Helpful votes

Hi Team, we have created feed and added to campaign and we were able to call POST request API with XML request that we got 201 responses which is expected one then we called http://XXXXXXXX/ccp/task/contact/contactID , for this got below responses , ...

Roy_11 by Spotlight
  • 2387 Views
  • 11 replies
  • 5 Helpful votes

Resolved! Social Miner API's

Hi Experts , So Actually we are trying to integrated third party application in finesse through task routing api concepts so for this i know Social Miner is required,  Need to call these Api's GetAPI(Feed ID), then Get API(Create Task ) and Get(Statu...

Roy_11 by Spotlight
  • 1877 Views
  • 7 replies
  • 0 Helpful votes

Hi Team,I've cloned the node.js code to build Facebook-Google dialflow-ECE application from the github (https://github.com/fkicenko/ConnectedAI_fb-chat-bot) and configured the required settings.I've set up the application using local server where i c...

Hi Everyone, I am using Cisco sandbox Packaged Contact Center Enterprise 12.0(1) Sandbox (with Finesse & Task Routing) lab for some testing, I am looking for some of the features for it and those I could not find it.  1. Is it possible to configure t...

Hi Team,   we have facing issue in CCB Application , we are checking but couldnt able to find this , _ccbServlet where it configured exactly, could you please guide us to get this done please guys .Appreciate your quick responses !!!!!  Thanks!!

Roy_11 by Spotlight
  • 684 Views
  • 1 replies
  • 0 Helpful votes

  System version: 10.6.1.11002-15i have downloaded the gadget from below link   https://github.com/CiscoDevNet/finesse-sample-code/tree/master/WebexTeamsTeamAnnouncementsSampleGadget   followed the instructions and when i send a message using the gad...

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