Hi All, I was wondering if anyone have an example of a valid POST JSON body to create an Agent Agent Team Member . There is no example for REST in the Webservices reference guide. Here is what I'm trying to send based on documentation: POST /re...
Hi All, I was wondering if anyone have an example of a valid POST JSON body to create an Agent Agent Team Member . There is no example for REST in the Webservices reference guide. Here is what I'm trying to send based on documentation: POST /re...
Hi Guys, I need to know how can i use "Currentwaitduration" get report statistic of ccxeditor. it returns 0 value. So i need to paly prompt if caller stay queue bigger then 30 seconds. Any suggestion or answer what i need.
Do i have to enable an agent trace to see detail such has who has been live monitoring this agent and also using barge? is it possible to see that without enabling trace historically?
Hi Dev Net, I've deployed the Task Management Gadget sample from Cisco Dev Net: Task Routing. However I can't get the gadget out of "Signed Out" state. Furthermore I don't see any requests between application gadget and finesse upon monitoring netw...
Hi there,We are trying to integrate our CRM (Oracle Service Cloud) with Finesse via HTTP GET request.The goal is to trigger the Screen Pop functionality of OSvC passing a Contact ID. We were actually able to accomplish the desired result by using the...
We are developing a CTI web client by doing integration with Finesse (REST API & XMPP) by using the strophe library which Cisco recommends XMPP allows 2 modes of subscription.AsyncSync When we go with Async mode, UI works well, however, the sequence ...
Hi Team, we have created feed and added to campaign and we were able to call POST request API with XML request that we got 201 responses which is expected one then we called http://XXXXXXXX/ccp/task/contact/contactID , for this got below responses , ...
Hi Experts , So Actually we are trying to integrated third party application in finesse through task routing api concepts so for this i know Social Miner is required, Need to call these Api's GetAPI(Feed ID), then Get API(Create Task ) and Get(Statu...
Hi Experts , I need some info on UCCE Connector , I am new to this , actually we have custom chat application that we are trying to integrate into finesse, here we are getting struck , could you please help me on below questions highly appreciated y...
Using CUIC, I know how to report on transferred calls to a specific queue that end with a disposition of 28, 29, or 30 in termination call detail. Where I'm struggling is reporting on call queues where the agent takes the call back. With a help lin...
Hi Team,I've cloned the node.js code to build Facebook-Google dialflow-ECE application from the github (https://github.com/fkicenko/ConnectedAI_fb-chat-bot) and configured the required settings.I've set up the application using local server where i c...
Hi,emailIs it possible to implement the ECE post chat survey outside of the sample webchat?For example on facebook messenger.Can I use this API(attached)? What is SID?Best Regards,Edwin R
Hi Everyone, I am using Cisco sandbox Packaged Contact Center Enterprise 12.0(1) Sandbox (with Finesse & Task Routing) lab for some testing, I am looking for some of the features for it and those I could not find it. 1. Is it possible to configure t...
Hi Team, we have facing issue in CCB Application , we are checking but couldnt able to find this , _ccbServlet where it configured exactly, could you please guide us to get this done please guys .Appreciate your quick responses !!!!! Thanks!!
System version: 10.6.1.11002-15i have downloaded the gadget from below link https://github.com/CiscoDevNet/finesse-sample-code/tree/master/WebexTeamsTeamAnnouncementsSampleGadget followed the instructions and when i send a message using the gad...
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