Hi all how are you!, please i need some help and tips for an implementation that I have never done it before; the client calls in into a script and is being redirected to an agent(CSQ). then agent talks to the client and redirect (via transfer manual...
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hello alli was searching on how to integrate PCCE with C4C CRM system, and there were no documentation regarding this matter.i need to know what should be done from the PCCE side in order to route the calls to the CRM system and show the call informa...
Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...
Community,If you have some information to integrate an Agent Finesse CCX to whatsup application to make chatting and call or If you have some code or guide to integrate that, it will be great.:)Best Regards,Erick Zabala S.
Please, could you explain how I can make failover schem with two MS SQL server. I have application on Cisco Call Studio wich make select from DB via Element Database. I want make failover schem, If one server unrechable, application make select from ...
Does anyone have an example formula for calculating estimate wait time (EWT) with a precision queue (PQ). I realize Cisco does not official support EWT with PQ's, but customer has a real need. Any help would be greatly appreciated.Our PQ will only...
Dear colleaguesMy name is Nikolai Borisov, I am a senior software engineer of QRate LLC (Moscow, Russia). Our company designed an industrial quantum key distribution (QKD) setup. We have performed already a few successful demonstrations with industri...
Hello,What are the ways to link call routing from an on-premise Cisco UCM (CUCM) to Webex Contact Center (WxCC)? First impressions from reading documentation are linking the destination number of the CUCM call leg to the Entry Points listed by the Wx...
Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)? The environment also includes SocialMiner.
I have been doing active development using the PCCE 12.5 sandbox. In all honestly there seemed to be a lot of stability issues requiring the constant reboot of services and servers. I tried to reserve again yesterday 06-Feb-2023 but the reservation w...
Hello Team,How can we connect Google Dialogue flow intents from WebEx Bot, As per my research, Previous we have direct integration at Dialogue Flow as WebEx. In the updated Dialogue flow, under Opensource section of integration, we will find Spark(wh...
Hi, Can any one let me know the details of External Routing Interface (ERI)
Hi, i m using a Parent application that invokes a child application where the queue prompt is being played. I'm trying to achieve a requirement that if there is a way that I could forcefully interrupt the child application and bring the call control ...
Hi, i'm trying to create a script that allows me to pass to an agent as outbound, when I try as I show in the following example the call comes as intbound, thank you if you can tell me what I should relate in the script to be a call outbount.
We have stood up a new task router and created the feed and campaign within task router and can see it increment. when we make a call. The issue is we are not getting anything transfer over to the ICM scripts. We have the dialed number and calltype m...
