Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
Forum Posts
Resolved! Virtual Agent v2 Escalation Outcome
Hi, We are working on Integrating the Google BOT VA with WCC VA Node. All the events are handling by Handled outcome only. How do we use Escalated outcome to escalate to Desktop Agent? what triggers it to use this outcome? Any examples pl suggest. Th...
Hello,do you know how to subscribe with finesse js api to users dialogs as it has Team Performance gadget?I am able to get all users info with updated, but I cannot handle new dialogs and process calls of supervised users. Is there any way to do it? ...
Any idea on how to pass AgentID to 3rd party system in PostCallSurvey. After multiple testing and TAC cases we learned Cisco is still working on enhancements to pass any updated call variables in PCS. Initial plan was to use callvariables update Agen...
Hi Experts, could you please anyone help me to understand two-way real-time transcription flow using CVP , forking (google cloud ) , and how we take the transcribe from forking connector to display in desktop , is anyone did this integration on UCCE ...
folks, Need one help , we are working for inform-ix database by using CUIC. could you please help on below requirements please .we have a Query for date and time in separate column. but we need to merge in one column as per requirements. for this we ...
Resolved! Registration Callback URL fails
I have run the following code : // Registration Process to create registration URL RegisteringApplication registerApp = ConnectorFactory.getConnector(RegisteringApplication.class); System.out.println( "Generating Registration UR...
Team, I have a question from a customer of mine. "A call comes into the Sales queue and is answered by agent Susie. Susie transfers the call over to a Claims queue. She either waits on the line with the caller until a Claims agent answers the c...
I was able to register a management and rest node with Context Service using one account but when I try to register the same custom app with an account that uses single sign on I get an internal server error caused by a failed access token call.The s...
I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context. Is there a way or capability to also capture agent handled web chat transcripts in the context service as well? Thanks in...
Hello,Is there a way how we can use Cisco Context service but store certain sensitive customer information/ fields on the customer's premises, such as Telephony PIN , VIP status and other? In the banking sector it is almost impossible to allow storag...
I am searching for this editor (attached image) for context service layout. Can anyone assist? This was presented at Cisco live 2018 Cisco Context Service Omni-channel solution Deliver Exceptional Customer Experience Sajith Kaimal, Solutions Pr...
Hello, I'm having a lot of issues when trying to connect with Informix database using Visual Studio 2017 version 15.8.8. I've created a new project with .NET Framework 4.6.1 with the MVC example. I already tried to use the IBM.Data.Informix, IBM.D...
Hello, I successfully registered my UCCX Finesse server to Context Service and it's working fine. When customers call or chat, pods are being created in the cloud and the customer journey is accessible from the Finesse gadget. Then I needed a way to ...
When I try to register to Context Service from UCCX 11.6- Finesse admin - I get routed to the ccfs.ciscoccservice.com correctly and once I login and check Hybrid services node , it displays the below popup message for a few minutes before failing reg...
