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Hello, 1. I have a problem with sendng OPEN_REQ I get in response error: "com.cisco.Ged188.CRACTIInvalidMessageException: readMsg: Handled InvalidObjectException: Invalid definition for message of type: OPEN_REQ; nested exception is: no definition ...

Hi all, I am having trouble connecting to a customer's UCCX CTI server, so I figured the CTI server is not enabled. Is there a document on how to enable the CTI server? Secondly, by default, does the CTI server listen on port 42027? Thank you

Hello, I try to open session in AgentMode. I send Open_Req with Service Mask ServiceClientEvent (0x00000001), which mean session mode is AgentMode. But telephony sends me message without information about Agent in OpenConfirmation (OpenConfirmation d...

Hi, I have specified CONFIG_AGENT_MASK | CONFIG_APPLICATION_MASK as the mask in OPEN_REQ. I do get the CONFIG_KEY_EVENT event in response to CONFIG_REQUEST_KEY_EVENT. However, all the keys are 0. Is this expected? I then send a CONFIG_REQUEST_EVEN...

723065: May 11 10:26:02.732 KST %MIVR-MGR_MGR-7-UNK:*** ManagerValve => invoke(): servletPath = 723066: May 11 10:26:02.732 KST %MIVR-MGR_MGR-7-UNK:*** ManagerValve.invoke() checking! prefix = /scripts/ 723067: May 11 10:26:02.732 KST %MIVR-MGR_MGR-7...

Hi all, When I receive a CALL_ESTABLISHED_EVENT, I see the answeringDeviceID is the agentID, and I am wondering if there is a way for me to find out the phone this agent is logged on? for example, the DeviceName / MAC of the phone where the agent is...

Hi, I need to get information from the UCCX about agents on call. I've read through the CTI documentation and it appears that I can get call information returned however I need the P-Asserted-Identity field from the SIP header. How can this be done?...

Hi all, In the call events, I can see the CSQID, and I would like to get the CSQName for that CSQID. Is there a CSQ Table which contains the CSQID and the corresponding CSQName? I looked into the CONFIG_CSQ_EVENT, but it seems like it only gives me ...

Hi. My question of point would not have received the SUPERVISOR_BARGE_IN event from the second BARGE_IN request. Therefore, if there is no CCX patch on the content, please tell me how to distinguish it from general conference when first time BARGE_...

I've read through the CTI Protocol Developer guide, but am looking for a little help getting started since the sample code doesn't seem to exist anymore. Could someone post sample java code that demonstrates the steps and format with which to success...

When attempting to start a conference call with the GED-188 conference command to the UCCX CTI Server, we get back an odd error. "activeConnectionDeviceId not associated with an agent". This occurs even when all 3 devices are logged in agent e...

Trying to get my head round some stuff and was looking for any sample code. I can see there was previously a CTI Sample app around (CRSCTISAMPLE) but I've not managed to find a copy anywhere. Anyone know if there's any sample code still available. ...

Hi, I am writing an UCCX CTI Application to query CSQ Statistics using CSQID[62]. Curently I am recieving a failure_conf with status 93 The text found in MIVR logs using Real Time Monitoring Tool is: 11420287: Jun 21 13:06:58.736 IDT %MIVR-ICD_CTI...

CCX Version 10 & 11 supports protocol versions from 10 to 16 but Cisco documentation stops at version 14 and has been static since 2009 acording to document history section. How can i get information about the missing protocol versions 15 and 16? K...

Hi, where can I find the necessary steps to create a CTI client in CCX and obtain the clientID needed into the authentication of a custom client application with CCX ? Thank you, Arian