Looking for a way to script the scenario:Customer calls to agent. IVR prompts for user's employeenumber.[script here]Agent keeps web browser open at abc.com, which refreshes automatically based on [abc.com/employeenumber]We currently already have a w...
Forum Posts
I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Opti...
We want to build a script with our UCCX where while a caller is on the queue, he hears his position on the queue. We want a scenario where the MOH files play randomly after the caller hears his/her number on the queue instead of sequentially. Our MO...
Doing due diligence for a customer request. Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a. The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot. As we all already know, the consult transfer presents the...
I have a VXML file hosted as a plain file on IIS. The file contains the VXML that I want UCCX to fetch and then send to the VVB for interpretation. Which step element in CCX Editor do I use to send VXML to the VVB? Is this even possible?Maybe it's mu...
Hello, I'm working on integration Cisco UCCX to a Nuance Speech server, which handles all the intelligence, TTS/ASR to the caller. Issue I'm running into, when the Nuance IVR transfers the call back to CCX with namelist variable: callerIntent. All th...
i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back
I have a fairly simple UCCX script that is supposed to call a subflow. I'm using the UCCX editor to actively debug the script. When it gets to the step where it is supposed to call the subflow it throws a script exception with the text: Uknown host: ...
I have a UCCX script that is calling a subflow. Within the subflow script, it creates a prompt and then sends it as a menu for the current contact. For some reason, I'm running into an issue where the subflow fails. It rings, then says "I'm sorry, we...
I am using two separate UCCX 12.5.1.11001-348 (SU1-ES03) clusters on the same network. I am trying to get ACD reporting statistics from a separate UCCX cluster. I understand that I can use the Get Reporting Statistic step to get the number of Ready a...
Resolved! IVR for Closures
Community, Looking for a breadcrumb here. We've recently upgraded to UCCX 12.5 and are looking to take advantage of the Calendar step. In the past we used a sub flow script to refence XML documents to determine open and closed hours as well as holi...
Dear members,I have the below very basic script that is working just fine.I'm trying to test a custom jar file "add" that has a basic method "sum" that returns the sum of 2 integers.Here is the Java class:import java.util.*;import java.lang.*;import ...
Resolved! CCX Scripting Help
We need some expert eyes on a CCX application / Script with regards to CCB (Courtesy Call back). I know opening a TAC case is out since they do not support custom scripting etc. Our issues is when the client calls into the queue, it askes for their p...
Main script calls on 'baselineholiday.aef'Baseline holiday does not work. When selecting only baseline holiday gives technical issues message.Need main script to lookup holiday via baselineholiday and determine if queue is open or closed.
Hi ,I want to modify a UCCX script to offer the calls normally to CSQ, it will ring to an ready agent if no answer the call will be transfer to another CSQ , so even if the agent is Ready we need to re-route the call to another CSQ / Team when excee...
