Contact Center

Hi, I have 2 agents with same configuration (roles, team, skills,....). When using API for queues for specific agent {server}/finesse/api/User/{id}/Queues it work only for one of them. The second gets empty list: <Queues/>. But in cisco finesse app o...

Hello,In one of the threads I got to know that by using gadgets.io.makeRequest I should be able make a HTTP GET request to Finesse REST end point with out explicitly setting up a proxy, but I am not sure about which library or package that I should d...

Has anyone built a gadget for finesse using a signed request? Can anyone provide an example of XML configuration and gadget config. It looks like you only configure the parameter as shown below. I'm not sure what process is signing the request or how...

Hi Team,I am trying to use a Screen Pop Sample gadget from the DevNet Sample Gadget list. I am using this with UCCX 11. The gadget loads fine to the Finesse Layout. I am using a Custom Call Variable which acts as my string to be searched in the pop u...

How to use finesse javascript library in nongadget samples?I want to integrate finesse in crm. without using gadgets.How to do it with finesse javascript library?

how to init finesse.restservices classes ?

how to provide value in config.pubsubDomain? in finesse api library

I am trying to pull a list of agents that are part of a team. Using the Finesse API I am able to pull a list of teams the current supervisor supervises with: var teams = user.getSupervisedTeams(); This returns an array of objects containing the team ...

Can anyone explain how to get the CAD Agent Call Log Display to display in Finesse 10.6(1) as a gadget?  We are using UCCX 10.6.1.11001-31.  I have tried copying the HTML and the XML link into finesse desktop layout but I get an error message "There ...

The finesse non gadet sample not working in any version of IE.Any clue why?I am looking for CRM integration of cisco any documents?

Hi,I have a Java application that currently uses the CTI Protocol to integrate to UCCX 8.5 for 3rd party call control.   However, one of the limitations of this is that agents logged in for via CTI Protocol are not available on Cisco Supervisor Deskt...

Finesse on UCCX 11.xCustomer use CRM integrated with Finesse.Scenario1.Agent login finesse desktop ,SSO with CRM.2.Call arrived to agent. Variables from IVR Script passed to CRM and query customer information for popup screen on CRM page.3.Call finis...

Certain supervisors are having issues with the Teamperformance report.  With 30 agents logged in the supervisor needs to scroll to the bottom to see which agents are in not ready and follow up.  Unfortunatley you can't resize this report/gadget.  We'...

Hi,Does anyone know of any scripting examples for Marquee Messaging in Finesse?It used to be native in CAD and we are looking to do the same in Finesse.  Thanks