Hi, I'm trying to hide the "Supervisor Assist Gadget" title for the Finesse 3rd party gadget. In the gadget xml, I removed the title by which I was able to hide the gadget title and the text moved up to where the title is but now I'm getting empty s...
Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...
Hello I'm creating finesse chat widget for agent to agent chat using finesse js API. I want agent status to show in agent list (online / offline). I want to know how can I detect if some agent is logged out or logged in. Is there is any thing simila...
Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...
Hello All, Due to my most recent experience I figured I'd share what I did to make this work, problems I encountered, and how I fixed them. *This is based on the below environment Version details:EnvironmentUCCE 9.0(4)Finesse 10.5.1.1000-3 CUIC 1...
Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application and have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration.When I access the SSO URL, ...
Dear Experts,As soon as we enable SSO for our Finesse server, our xmpp connection to finesse has stopped working.Could anyone give me direction on how to fix it? I am using the following java code to do so. ConnectionConfiguration config = new Connec...
Finesse is found "out of service" from the newly launched Lab (Packaged Contact Center Enterprise 12.6) Try both per lab guide, same result1) https://fin-pub-a-50.berlin.icm:8445/desktop2) remote desktop to AW1-A, launch Firefox and select 'Cisco Fi...
I have a custom gadget that makes an API query to another server when an agent gets a call. The API query contains some values that are not present in the call and i am now using call variables to pass this information from script to the query. Is th...
Does anyone have documentation available on how the statistics from the Finesse GetPerformanceInformation API are calculated? I cannot find anything detailed about these values. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf79171
Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...
I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?
Hello Team,Kindly suggest a way how we can get the metadata for the calls received in CISCO Finesse and recorded in recording platform for e.g. Verint. Thanks & RegardsShubhasish Paul
Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
Hi,We have developed a third-party Call Control Handler that functions similarly to finesse desktop. This application works independently and uses finesse APIs to manage calls and respond to finesse events.Currently, after a call ends, agents have to...
