Is there any support documents for CCP (Socialminer) that detail: Data dictionarySchema of URLs for API callsSchema/details of chat transcript metadataWant to modify some of the python code here for my use case:https://github.com/CiscoDevNet/socialmi...
Forum Posts
Dear All, As Social Miner doesn't have an option for archiving or store the data on the external disk. Can anyone assist me to build an API using by Social Miner as archive the Social Contact as per need. Refer to link below: https://developer.cis...
Hi, I am looking at integrating a virtual agent into UCCX web chat. the scenario is as follows:Customer is asking the virtual agent questions and gets to a point were they need to escalate to a live agent. the Virtual agent checks for the availabi...
Hi,I am looking for Text messaging integration. My first hint was to look at Twillio but no go; I would like a full integration solution for SocialMiner with the SMS gateway API of course but also with the Finesse gadget so that the agent experience ...
Hello,I currently have a Cisco TAC Case open for this question (SR 684684389) and have been directed to DevNet since this is out of their scope. Please bare with me as I'm a network admin, not a developer. I have a website with Cisco Chat powered thr...
Hi, We have deployed SocialMiner 10.6 but the reply doesn't seem to work. We can receive email without any issue. I do see this in the log: 0000002143: 10.178.242.113: Apr 14 2020 16:26:37.907 -0400: %CCBU_INFRASTRUCTURE-3-REST_API_INTERNAL_SERVER_ER...
Resolved! 3rd party socialminer api
Hey, We have a 3rd party application that use finesse API, now we want to implement a chat in our app.We have managed to work with the chat directly from the finesse desktop but how can we implement it into our application?As far as I understand the ...
Resolved! Pidgin configuration to connect to Social Miner 11.6 XMPP Bosch service for event monitoring
Good afternoon, my goal is to use XMPP eventing to monitor Task campaign events on Cisco Social Miner.In particular, I'm trying to obtain task status updates via bosh/xmpp from Social Miner, release 11.6.2.As xmpp client I'm using Pidgin but I still ...
Does anyone know if UCCX v11.6 supports ability for Supervisor to monitor live web chat, and also allow barge-in to a web chat session
Hi Guys, Looking to see if there is a way to invoke the Bubble Chat window and pass values to the fields at the same time? Our desired use case is we'll be deploying chat to the 'Logged In' pages of our customer portal so ideally would like to pre-...
Hi, Does anyone know if it's possible to translate the 'name' field? In the older versions, we could just change it in the generated HTML code but with this newer version, the form fields are not included in the code anymore. We can get the informat...
Hi Team,Any current update on this.
Hello All,I am creating chat requests from APIs into the chat feed that is created by CCX application as part of CCX chat configuration.The chats route to CCX agents when created using chat widget HTML form in CCX. It also behaves same if created usi...
Is there any way to block abusive incoming chats from a specific contact in SocialMiner?
We are deploying jQueryChat with SocialMiner 11.6(2). Everything works in all browsers we tested, but IE11 has mixed reviews. It appears that when the user initiates a chat session, the agent can accept the session from within Finesse 11.6(1), and ca...
