Cisco Community
English
Register
We're here for you! LEARN about free offerings and business continuity best practices during the COVID-19 pandemic
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Contact Center
Sort by:
Most Recent
Latest Contents
notepad pop up
Created by kwebster on 05-26-2020 11:00 AM
0
0
0
0
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
Using API’s to automate Cisco Unity Connection Call Handlers
Created by jeremy.worden on 05-13-2020 12:44 PM
0
0
0
0
Did a write up on Medium about how I used different API's to perform various tasks.Check it out here!
Cisco Finesse PopUp problem
Created by j.smith@sepidarsystem.com on 05-02-2020 03:27 AM
0
0
0
0
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ... view more
How to retrieve the call when Agents userstate is not_ready.
Created by KomalJagtap26756 on 04-01-2020 02:22 AM
0
0
0
0
Hi there,           Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002  makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state... view more
Determining if a endUser password/pin is locked
Created by stephan.steiner on 03-31-2020 08:37 AM
1
0
1
0
I'm tasked with providing a credential unlock for CUCM endusers. Looking at the AXL schema and doing some trial & error I found that pinCredentials.pinResetHackCount / passwordCredentials.pwdResetHackCount is what I'm looking for.. setting this to tru... view more
CreatePlease to create content
Discussion
Blog
Document
Video
Top Solution Authors
Last Month (30 Days)
Top Solution Authors
View All
Top Experts
Last 6 Months
Top Experts
View Leaderboard
Content for Community-Ad
Cisco Community April 2020 Spotlight Award Winners
Community News
Cisco Live Postponed
At Cisco, we have always aspired to foster an environment of dignity, respect, fairness and equality for all. In light of what is going ...
Register Now: Product Roadmap Briefings for Cisco Customers
The Cisco Customer Connection program is hosting a series of briefings where you can interact directly with Cisco product managers and d...
Congratulations to April 2020 Cisco Community Spotlight Awards Winners
Congratulations to all the winners of April 2020 Spotlight Awards. The Community Spotlight Awards recognize members whose significant co...
Announcing the new Webex Community
The Webex Community has officially launched, and you’re invited to join! Whether you’re a Webex User, IT Admin, or an Adoption Champion,...
Follow our Social Media Channels