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Hi guys. We have UCCX with CTI protocol version 12 and application that use this protocol for communication.Was decided to update to protocol version 17.According to documentation, change, that could affect to application work is replacement of CallW...

Hello,Our customer is looking for a solution so that his installation team can call their end users and arrange appointments.Below are the requirements.Installation team (Technicians) should reach the customer by calling the IVR with respective order...

Hi all, We want to monitor the state of all agents using GED-188 in CCE 12.0Please give to us the monitoring method and sample source code. Thank,Lee

I would like to have your help with regards to UCCE.   Scenario:   PSTN endpoint-1 makes a call to Contact Center numberCall lands in a queueCVP routes the call to ICMICM populates the variables like “Call GUID” and then routes the call to available ...

Hi,I implemented client that connects to UCCX server and listens to AGENT_STATE_CHANGE events. Now I want to try to use the same client for communication with UCCE. When I'm sending OPEN_REQ message, the server respond with FAILURE_CONF (status = 23)...

I am trying to send a OPEN_REQ and I am getting the following error. Not sure what I am missing. I have been breaking my head for weeks. Any help is much appreciated.  "\u0001\0\0\0\0\0\0\u0003\a?com.cisco.Ged188.CRACTIInvalidMessageException: readMs...

Hi All, We are developing CTI Bridge application using UCCE GED-188 protocol version 16 , UCCE Version is 10.5.We are able to receive all events and unpack successfully except UNSPEC datatype parameter like UserToUserInfo, CallReferenceID both are bl...

Hello all, We are using ICM service and had the following question around the data available in the tables Termination_Call_Detail and Call_Type_Interval:For a certain custom report that we are creating, we need to present SL<N number of seconds>, si...

Guys anyone has Cisco social minor web chat sample html modified template. actually i need customized chat window from the customer end. i alredy get the default chat window. but i want to customize it. how can we do that ? that file name is chat.jsp...

We have a CTI client library for an application of ours, which to this point has always been read-only, merely processing events. We are now adding some call and agent control to it. However, once that test CTI application performs a normal CloseReq ...

Where do I find documentation/Example Code/Libraries on how to Connect to a CTI Server and listen on all events?I'm searched around this board as well as on devNet and am quite lost.  Thanks! 

I have a simple question that I can't seem to find on any of the documentation available from Cisco UCCE. If agent A is skilled in Skill Groups X & Y at the same time how does AvailTime get reported in both Skill Groups if he had a total of 60 second...

Hi All,   Looking for details around securing UCCX communication with CUCM, Finesse, CUIC & Social Miner. Are their any available documents which I can follow to achieve this for one of my customer.   Thanks!   Akhilesh