Hi,
We have an application that integrates to Cisco using the CTI Server Message Protocol. We make an OPEN_REQ request to open a connection to the PG. When we receive the OpenConf() we check the PGStatus field on the response to check it's !=0
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Hello,
We have an issue when trying to establish a client application connection to UCCE.After sending out an OPEN_REQ, we are getting back a FAILURE_CONF with status '88':'E_CTI_INVALID_MR_DOMAIN Media Routing Domain is invalid'.
Media Routing Do...
We are using outbound option dialer to call customers based on imported list of phone numbers.
In the dialer configuration, the option exists to prepend a 1 to numbers that are not in the area codes listed in the "Local Area Codes" box.
The problem i...
Hi,Platform - finesse 11.5I am trying to fetch events from CTIServer using the sample available on the internet (crsstisample). It works well when OPEN_REQ is sent with version 10, as shown below - connect -s 192.168.1.33 -n 42027openreq -v 10 -t 0xf...
I want to use username in CTI Server Message OPEN_REQ Message for log in credentials instead of AgentIdFinesse login support this option but I can't find a way to use it in OPEN_REQIs there a way to do it?
Need some insight if we establish a monitor mode connection with CTI Server vs connection to ctios server.what is the difference, i have heard that CTI server provides much more information that CTIOS, what sort of difference do we have, CTIOS probab...
Have heard a rumor that Cisco will start to enforce limits for Cisco CTI Server All_Events connections in UCCE/ICM 11.6. Based on the SRND for UCCE/ICM 11.6 a Medium PG is limited to 7 All_Event connections and a Large PG is limited to 20 All_Events...
Hi,We are trying to evaluate for a task to monitor agent skill, to get number of calls in queue, total available agents, not ready agents, etc...In basic, we need to monitor inbound agent skills and to deliver outbound calls accordingly.We thought of...
For a use Case, we are interested to use Event Cause field that comes with Call Established event.When an agent makes an outbound call using CTI, We want to use Event Cause in Call Established Message to detect if the call is picked by Live Person, V...
I'm working on an ACD center application that drives displays. When using the CTI message server with UCCE, are there any events sent before a call is assigned to an agent? Such as when a call is assigned to or leaves a skill group or precision queu...
With the release of 11.6 UCCE, is the "CTI Server Message Reference Guide (Protocol Version 20)" the latest and most up to date message guide? If not when is a new guide expected?ThanksMatt
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