Hi,I am writing an UCCX CTI Application to query CSQ Statistics using CSQID[62].Curently I am recieving a failure_conf with status 93The text found in MIVR logs using Real Time Monitoring Tool is: 11420287: Jun 21 13:06:58.736 IDT %MIVR-ICD_CTI-7-UNK...
I'm trying to get queue events using the All Events service, basically to get calls in queue and time in queue for a real time display. I've set the flags for the queue events in my login. I tested my code against a lab UCCX setup and it works fine. ...
I am trying to download information on skill groups and I want to include the DNIS number for the ROUTE_POINT of each skill group. I don't see any way to associate the ROUTE_POINT DNIS number from the CONFIG_DEVICE_EVENT to a skill group from a CONFI...
Hi, Does anyone know if there is a preferred method to create a unique login to a PG (configured as a CTI Server) that can be used by a 3rd party application to query? The goal is to query the CTI Server using the Cisco CTI API.ThanksWill
Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ? The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.In particular:a) what should I use for OriginatingDeviceID? b) which ...
In v9 we were using CAD with netcil dll netutil dll for testing issues. With the born of V11 Finnese became available. So, we want to learn which DLL's will be used instead of netcil dll netutil dll ?
Hi, I'm using CTI OS and making a consult call type 2, which works file except its optional parameters AlertRings and AnsweringMachine have no effect on the call. I set both parameters to value 2, but the call is not disconnecting after 2 rings and ...
The Majority of Reservation Preview calls (CallType 27) contain the Call Data in the BEGIN_CALL_EVENT.But a small percentage of these calls contain no Call data in the CALL_CREATED / Begin Call Event.We have to process and wait for a number of Call_...
Hello, I have a question regarding integrating eGain with UCCE 9.0. If eGain chat is integrated with UCCE should we be receiving message notifications to the CTI Server. I understand Finesse won't as it only for voice interactions. Please let me know...
Hi,We are using ucce 8.0 and ucm 8.0.3 and recently we have started using verint call recording solution v11.1.For few agnets we are getting PBX_LOGIN_ID events and for most of the users not.We have also observed that there are few phones on which an...
Hello, Is there a Java Libraries that supports GED-188 Protocol to integrate with CTIServer to get events for all agent activities?. If so, can you please let us know what is the process to procure it?.Regards,Ram.
Hi,We have built a custom GED-188 connector and connect to the CTI Server using the peripheral monitor service. We register the agent’s extension using the MONITOR_START_CONF message and we receive the corresponding MontorId. The problem is that we r...
Hi AllProducts:UCCE 10.5 with eGain stack for eMail/ChatNICE Voice LoggerIssue:Nice Voice Logger is not receiving any Agent PG CTI Events (CTI Server - All Events Client) for eMail and Chat contacts. Voice call events work just fine.How do we enable ...
Hi, allI am developing 3rd party app to work with cisco finesse through the gadget.Now I need to close the call with the correponding result. I want to check dialog state and update the call record in 3rd party.For the beginning I want to take 2 resu...
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