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It seems that there is some dependency on Finesse, as we have to login to Finesse first and then our application. We would like to understand on the dependency portion and would like to have our application to work irrespective of Finesse. Our develo...

Has anyone see a need for message content encryption.

CTI servers send very sensitive data collected during IVR interaction with the customer. Most of the time this is account numbers, pin numbers or other data items that are used for authenticating the caller. In this day and age we cannot transmit thi...

Is there any tool/API that can be used to simulato users/agents in a UCCE environment?We have UCCE 10.5 in our lab, with just 10 users (license). This user count is enough for us to develop and test our applications. We write applications that CISCO ...

Hello Experts,We've a Cisco email setup through which we send an email to a particular mail id and Cisco routes it to the next available agent and opens the mail in CAD. I want to hook into this 'email arrived on CAD" event using my .NET application....

Hello,We want within an application to know in which IP Phone one user is loged in through Extension Mobility,we know the Device Profile directory number and the userID.Is it possible? Which messages should we use?Thanks,Rui

Customer is running UCCE 8.5.4, from day 1 the Call Variables (1,2,3 -10) are not populated in the Verint (Call Recording). Verint does connect to the UCCE CTI Server. It is been noticed this is intermittent for some variables.Noticed from "procmon u...

Currently I'm trying to build a bridge mode app that will both capture AGENT_STATE_EVENT and allow a controller to perform a QUERY_AGENT_STATE_REQ.  At this point it seems to succesfully open the session, but I only get this privilege violation when ...

Hi, Guys,I have problem to parse the Agent State Event(MessageType = 30)the first problem is there are float tag that not match the document.after I read all the fix part, according to the document, the first float tag should be CtiClientSignature wh...

Hello,Are there any CTI events sent over GED188 for calls in precision queue?I would expect events CALL_QUEUED_EVENT to occur when a call arrives in a precision queue and something like CALL_DIVERTED_EVENT when it leaves the queue for an agent.Thanks...

Hi, Guys,I have made QUERY_AGENT_STATISTICS_REQ command working.but I have stuck in making  the QUERY_AGENT_STATE_REQ and SET_AGENT_STATE_REQ work.both request I am able to send the OPEN_REQ and get a success OPEN_CONF, but then after I send the QUER...

Can Precision Queues be queried in the same way Skill Groups can? Can the QUERY_SKILL_GROUP_STATISTICS_REQ message be used for this purpose?

Hi, We are trying to develop a custom app, where a caller in Q is asked if he needs to get a callback as all agents are busy. If yes, the caller is prompted in the IVR to input his call back number and time. This is captured and stored in a custom da...