Hi!I am trying to reach a sandbox UCCE CTI server, using protocol version 24.Most of the times the session gets open after a few OPEN_REQ messages: OPEN_CONF arrives with valid fields.Sometimes, however, I don't get an OPEN_CONF, but a FAILURE_CONF a...
Forum Posts
Dear Cisco Community,I am testing our CTI Server protocol integration against the UCCX 12.5 Sandbox environment. Our integration code previously worked smoothly with the PCCE 12.6 Sandbox environment (several days ago when the environment was still a...
hello alli was searching on how to integrate PCCE with C4C CRM system, and there were no documentation regarding this matter.i need to know what should be done from the PCCE side in order to route the calls to the CRM system and show the call informa...
Hi,I have built a client that uses the UCCX CTI Protocol 10.5. The CTI client application can successfully connect to UCCX in bridge mode and correctly receive all call and state events.However, when trying connect to UCCX via the CTI protocol in ag...
Resolved! CTI Protocol Version on UCCX v12.5
Hello there,On UCCX v12.5, what's the (maximal) version of the supported CTI protocol?Could this info be found within the UCCX Administration web-API? If so, how?Thanks much.
Hello Experts , we are trying to integrate the screen pop on one of our web application instead of having finesse desktop to handle calls and all Call control state which is available in finesse , could you please provide some insights on this how ...
I want to get all supervisors in one team, do we have any API to get the supervisor list against Agent ID or Agent Team ID? If anyone knows that please help me with that issue. Regard, Hassnain
the scenario is in the call center, when the agent requests the customer to input a password by pressing the button, the CAD agent initiates a conference to CVP process for the customer to input dtmf . After the customer enters the password, CVP ...
I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocolIs this available in PCCE or only in UCCX? If so, how can...
Hi All,Context: I am making an XMPP connection via using Cisco Ajax XMPP Library(CAXL) with finesse. In order to get the user with the username, I am calling the get user API with admin credentials (cf admin), I know that we can call the user API wit...
Hi,We wanted to differentiate the call-end event from all participants vs the call-end event for a particular participant.Let me explain by an example, let's say we have an inbound call between agent A and a customer, and then agent A direct transfer...
Hi,In UCCE 11.6, I am trying to access agentdesksetting to fetch the workmodetimer or wrap-up timer for agent, but I am getting 403 forbidden error.I am using Supervisor's credentials.I am able to call /unifiedconfig/config/agent successfully but whe...
Hi,We are facing this problem in our CTI Application that if the agent was in Ready state, after the failover has happened the agent state is changed to Not Ready - Connection Failure. In our CTI, we are using CAXL for the XMPP connection.However, if...
Hello all !!I want to reset the cisco finesse agent password using Finesse Admin Rest API in Java. Can anyone please help on this issue?
Hi, I am able to create an XMPP connection via CAXL (jabberwerx) with agent id, but when I use a username (loginName) it doesn't make a connection and returns a not-authorized error. I have checked Strophe on the other hand, allows to make a connect...
