Hi, We are working with Jabberwerx (CAXL for XMPP Connection). In case of some network issue, the library tries to regain connection by sending 3 Network TimeOut Retries before providing the event that the connection has been lost.The issue is that t...
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Hi, We are trying to implement failover manually for our CTI via cisco ajax xmpp library (CAXL/jabberwerx). When we detect that xmpp connection is disconnected we ping the other node, if found we connect to that node. The issue is that despite being ...
Resolved! Failover Implementation in CAXL
Hi, We are looking to implement High Availability (HA) for our CTI using Cisco Ajax XMPP Library (CAXL). According to the documentation of the library, it supports HA.In CCX 11.6 it worked without any problems even though we didn't provide the second...
good morning we are still using UCCE 10.5 and CTI OS for system integration, and was under the impression CTI OS was EOL from 11, but can see CTI OS is still available 12.6, can it still be used in 12.6 or is Finesse the only way for integration? Tha...
Hi, We are trying to pack a CTI Server OPEN_REQ message and send it over the socket to our sandbox environment. We have read the documentation, link below, but we are pretty sure that we have misunderstood something. Is there anyone that might have s...
Resolved! Team XMPP Subscription
Hi, I am trying to subscribe to team events in Cisco Ajax Xmpp Library for the Supervisor, but am unable to do so. Is there any sample or documentation regarding CAXL for getting a subscription of the team via Xmpp connection? Thanks.
Hello, Is there a way for us to intercept whether it was the agent or the Customer who ended the call using Cisco CTI Server Message Protocol. Any help would be appreciated. We could not find any event that would provide us with that information
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
We are Using Cisco SSO Feature in our 3rd Party CTI application to log in to the agent Via SSO API. We are able to get the access token for SSO enables agents through IDS-client SDK. What we wish is to send the username of the agent using it as a qu...
In UCCE 12.0, Cisco Provides the feature to initiate an outbound call in Ready State from Finesse, so the agent can make himself Ready and initiate a call, and once the Outbound call finished, Agent comes back again to Ready State. However, when we t...
We are developing the client on Finesse API / SMPP event, and we need some help in Queue Consult Case.Use Case:Agent make the consult call over the Queue , as this consult call, so when this is connected, we suppose to enable Transfer/Conference Opti...
Resolved! Finesse cannot connect to awdb
We are running Finesse 11.6(1). When we are configuring the cfadmin for Finesse to connect to AWDB, it throws out an error cannot connect to primary or secondary DB. we are using a local sql account with sysadmin role for connection. Cannot figure ou...
Hello Experts , we are trying to integrate the screen pop on one of our web application instead of having finesse desktop to handle calls and all Call control state which is available in finesse , could you please provide some insights on this how ...
Finesse support the sendchatmessage function used in CTIOS?Agent To Agent is not supported for teammessage used by Finesse.API is required.I need an API.
We are developing a CTI web client by doing integration with Finesse (REST API & XMPP) by using the strophe library which Cisco recommends XMPP allows 2 modes of subscription.AsyncSync When we go with Async mode, UI works well, however, the sequence ...
