Resolved! Queue object in Cisco Finesse JS
Hello.I cannot create or receive the Queue object in Cisco Finesse gadget.I've tried both of the variants in attached file and it doesn't work.Please help me to fix that.Thanks!
Forum Posts
Hi All,Context: I am making an XMPP connection via using Cisco Ajax XMPP Library(CAXL) with finesse. In order to get the user with the username, I am calling the get user API with admin credentials (cf admin), I know that we can call the user API wit...
Hi, I am looking for a solution for a customer. in UCCX they could dial in a phone number and have "an emergency state" activated. which pushed the calls to voicemail group. How can I replicate this in WebEx Contact Centre? not in webex control hub, ...
Hi, I have configured facebook feed in social miner and got it successfully reauthorized. i added it to a campaign. after that I posted a comment in the wall But I didn't receive any message in the socialminer.can anyone advise on this issue? Any fee...
Hi team, Could you please give me the definition and behavior of each "call type" below: Inbound ACD, Transfer-in,ConferenceInbound ACD, Transfer-in,Transfer-outInbound ACD, Transfer-out, ConferenceInbound Non-ACD on IPCC, Transfer-inInbound Non-ACD ...
I'm working on a uccx script that initiate Make Rest Call with Post and Body content to pass Metadata. I use a variable to place my syntax i test working successfully in Postman. However, when im about to put in on the uccx variable i declare in the ...
In Finesse 12, the UI has a stack of tab icons on the left that allow paging between various tabs. Each tab has an associated icon, and I'm wondering if there's a mechanism to put alert badges on the icons to indicate that the tab wants some attenti...
What is the best buy to work with the activity response body output variable in the http request activity? For example to check if one query to an external system is empty. I couldn't do {{httpRequest.httpResponseBody is empty }} or {{httpRequest.htt...
Resolved! Finesse SSO CORS issue
I would like to make a request to https://finesse-domain/desktop/sso/token from another domain (not the finesse-domain from the request). I am able to do this from Postman but it results in a CORS issue from the browser. I don't get CORS problems whe...
Hello,What are the ways to link call routing from an on-premise Cisco UCM (CUCM) to Webex Contact Center (WxCC)? First impressions from reading documentation are linking the destination number of the CUCM call leg to the Entry Points listed by the Wx...
Is there a way to manually open and close individual CSQs by dialing a number? I have the updateState from the repository working but that script closes all CSQs. I need to be able to open and close individual CSQs if possible. Thanks in advance!
I cannot create a survey for conversation created by Intergrator.I'm starting conversation with request /ws/v19/clientapplications/messaging/conversation/start?searchContactOnAttribute={value} https://pubhub.devnetcloud.com/media/enterprise-chat-and-...
Hi All,Iam trying to integrate IVR application with SOAP webservice,but getting response code 500 and error response as below.Please advise where I need to correct Http response code from the host==>>>500Error Reseponse Received::::<s:Envelope xmlns:...
Resolved! CVP 12.6.2 security password wrong
Hi everyone, I am currently configuring PCCE 12.6.2 Lab mode. I'm in the process of exchanging certificates. Security when you type the command '%CVP_HOME%\conf\security.properties' in CVP 12.6.2.The keystorePW value is encrypted. Security.keysotre...
Resolved! Make REST Call in CCX Editor
Hello, I am trying to do a REST Call in CCX Editor. In postman, I set "Content-Type" to "application/x-www-form-urlencoded". I send the values in the body as "x-www-form-urlencoded", where the format is KEY and VALUE. Is there a way to send the value...
