Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

I am able to get a list of a specific or all PQ, but I get an error when I am trying to POST/Create a new PQ. https://<server>/unifiedconfig/config/precisionqueue/<id> postman is giving me an error: 505 what am I missing?

vicpany by Beginner
  • 13 replies
  • 0 Helpful votes

Guys, we are facing issue in VXML table , During internal transfer applicatiom from the CVP itself , for Example ,  application 1 and application 2 . we are calling the application 1 and that will connect to application 2(internal transfer) , in the ...

Sabri by Beginner
  • 8 replies
  • 0 Helpful votes

I am receiving the following error message on my Reject/Abort report within CUIC.  I am having trouble finding where the error is coming from.Error:1; columnNumber:5945; The content of the elements must consist of well-formed character data or markup...

smclendon by Beginner
  • 2 replies
  • 0 Helpful votes

Hi Community users, Recently upgraded finesse from 11.6 to 12.6 and then facing issue with a custom gadget, this gadget is hosted on a IIS webserver and have a ", response, params)" method written inside to send some call in...

rk06 by Beginner
  • 2 replies
  • 0 Helpful votes

Hello,I was trying to transfer an outbound call to another agent. Let's say agent 1082 to 1080 and the dialledNumber is 91A (A represents a 10-digit number). However, in our code (which used to be working) as well as Postman it dot not work. This is ...

amansouri by Beginner
  • 1 replies
  • 0 Helpful votes

I am trying to implement SSO in Rest API-based Finesse CTI Connector in finesse 12.6. And getting CORS error while accessing bearer token using https://<finesse-domain>/desktop/sso/token API from another domain. SSO token API is redirecting token req...


Hi team,   A customer asked me to create a ccx script to contain an ID verification step. He didn't want a database query, just a document validator through a numerical verification algorithm.   Does anybody know something like that? An example how t...

dsobrinho by Engager
  • 5 replies
  • 0 Helpful votes
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