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This community is for questions about using Contact Center developer functions. See the Contact Center Knowledge Base for answers to some common questions. For production deployment issues, please contact the Cisco TAC. For direct help with developer issues, please open a ticket with DevNet Developer Support. Developer ticket support for Contact Center is only available for Finesse and Task Routing. |
I am able to get a list of a specific or all PQ, but I get an error when I am trying to POST/Create a new PQ. https://<server>/unifiedconfig/config/precisionqueue/<id> postman is giving me an error: 505 what am I missing?
Hello there, We have a custom desktop application integrated with finesse (PCCE 12.5), we are facing an issue on call drop randomly, sometimes there is no issue and it worked fine, the agent is in an active call (TALKING state), and sometimes when he...
Guys, we are facing issue in VXML table , During internal transfer applicatiom from the CVP itself , for Example , application 1 and application 2 . we are calling the application 1 and that will connect to application 2(internal transfer) , in the ...
We have approximately 2-3 thousand users of Finesse through Google Chrome. The issue they experience is that around every 30 minutes, the user is put into 'Connection Failure' where they will be dropped out of the Agent queue. Not only do they need t...
I am receiving the following error message on my Reject/Abort report within CUIC. I am having trouble finding where the error is coming from.Error:1; columnNumber:5945; The content of the elements must consist of well-formed character data or markup...
I'm using the Postman collection and the webex-contact-center-api-samples repo (both of which have been very helpful) to familiarize myself with the search API. I'm getting unexpected results for a task query in that the `queueDuration` field value...
Hi, We are getting 403 error code when trying to get phone book list from secondary finesse server. What could be the reason? Generally 403 error returns by the configuration APIs. Thanks & Regards,Umesh
How many agents are in one team?? Is there any limit
Hang up call during fetchaudio play in CVP, no event occurs.How can I get hangup event?
Hello, Can anyone confirm that CVP custom elements would support a custom REST element that concurrently plays an audio prompt to the caller at the same time that it is excuting the REST API Lookup? I did not see where the built-in REST element had t...
Hi Community users, Recently upgraded finesse from 11.6 to 12.6 and then facing issue with a custom gadget, this gadget is hosted on a IIS webserver and have a "gadgets.io.makeRequest(url, response, params)" method written inside to send some call in...
Hello,I was trying to transfer an outbound call to another agent. Let's say agent 1082 to 1080 and the dialledNumber is 91A (A represents a 10-digit number). However, in our code (which used to be working) as well as Postman it dot not work. This is ...
I am trying to implement SSO in Rest API-based Finesse CTI Connector in finesse 12.6. And getting CORS error while accessing bearer token using https://<finesse-domain>/desktop/sso/token API from another domain. SSO token API is redirecting token req...
hi guys, please let me know if there is an API REST call to get the wait time of a particular csq.? thanks. vijay
Hi team, A customer asked me to create a ccx script to contain an ID verification step. He didn't want a database query, just a document validator through a numerical verification algorithm. Does anybody know something like that? An example how t...
