Contact Center

Greetings,We are upgrading our client from UCCX version 9 to version 11.6. The system includes a QM server for recording.In version 9, Agents are updating metadata and tagging the recordings through CAD, by clicking a task button.I am trying to make ...

The SystemInfo API provides different XMPP Domains when requesting the primary and the secondary node (but the primary and secondary are always in the same order).Is it a problem in our configuration? Should the XMPP domains be the same or should I s...

Hi,We are using social Miner/UCCX to route our third party chats into finesse agents. We would also like to create a finesse gadget that monitors incoming chats for a particular agent and obtain a chat/call variable when they arrive similar to how th...

Hi,we ran in to a scenario where in we couldn't update the call variables for a call that the agent dialed out using our custom app.below is the scenario where the update is failingAgent places a call to a customer by calling the make_call api.Custom...

Time to time, I noticed my UCCX 10.6 configurations were changed and have caused problems in call center.(such as skill set or csq names...etc) We have a quit few supervisors and admin users who have access to the server web page which allowed to cha...

Anyone know what the small Red Triangle on a element signifies in Call Studio?Example Below:http://orourke.tv/uploads/ActionElement.JPGGerry

Hi, I am trying to transfer a conference call by SS Transfer. I am getting some finesse errors while trying. In my case, original caller successfully transfers to the DN but agent (participants) are still connected with each other. Can anyone please ...

Hi,We have developed a Custom Finesse Agent desktop using Finesse Rest API in C# .net. We have utilised Cisco IDS mechanism for SSO and able to generate token. We are able to sign In using this token. We are also registering an xmpp client to subscri...