Contact Center

Hello,We need to integrate cisco finesse with HPSM so that once a call received finesse will send an event to HPSM to display new interaction form.HPSM can be called from other applications to open new interaction form as the following:channel = DDEI...

HiWe have built softphone web app using finesse Rest api. we have used below APIs. Our partners compiling about latency issue while doing changeState and other call control APIs. We did observe 10 to 15 secs taking for requests to reach Finesse Serve...

Hi We have built phone app using Finesse Rest API. We have used changeState API with FinesseReasonID. we have never pass reasonCode for Signout. Please find same code logic below. We have observed system reason codes for not ready and signout in UCCE...

Hi We have developed voice phone web app using Finesse Rest API. We are seeing http error message detail={_body={}, status=0, ok=false, statusText=, headers={}, type=3, url=null}  from Finesse Rest API Calls, same error message coming for both GET an...

Hi all, we were looking at the AGENT API error response, and we couldn’t find a full list of all the possible ErrorType in “Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1)” https://www.cisco.com/c/en/us/td/docs/voice_ip_c...

We have a client that is installing Socialminer because the use email under UCCX 11.5.   We have have a problem.  We are trying to size the Socialminer server to handle the incoming mail, but there is not a recommendation in the Cisco Design guide fo...

hi i have aproblem in my cvp deplyment and i see in activity logs the followingProduct Collection,interaction,audio_group,initial_audio_groupProduct Collection,element,hotevent,error badfetchwhich is Product Collection is decision element not menu to...

Hello, We have a client who uses Cisco Voip system (CCX and CUCM), both of which (as well as all components) are at version 10.6.They want us to create integrated interface which will be able to manage their calls routing, users (online/offline) and ...

Using Finesse 10.5 when we query report or table name "Termination_Call_Detail" the column name "WrapupData" most of the data has invalid characters.

Hi.My question of point would not have received the SUPERVISOR_BARGE_IN event from the second BARGE_IN request.Therefore, if there is no CCX patch on the content, please tell me how to distinguish it from general conference when first time BARGE_IN c...