Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

<ApiErrors>    <ApiError>        <ErrorType>Service Unavailable</ErrorType>        <ErrorData>finesse.api.server.outofService</ErrorData>        <ErrorMessage>SERVER_OUT_OF_SERVICE</ErrorMessage>    </ApiError></ApiErrors>

jdickinson by Contributor
  • 4 replies
  • 0 Helpful votes

Greetings,We've created a chart report with a horizontal Axis Type Date/Time. Horizontal Axis should show HH:MM with an interval of 30 minutes. Unfortunately the minutes are not being presented and the only time that is shown on the graph, is hours. ...

vladpetra by Beginner
  • 2 replies
  • 0 Helpful votes

Dears,We have successfully implemented CVP Post Call Survey, but our customer is complaining that the survey script is taking 5 seconds to launch after the agent clicks on the End button.We have made sure that there is no silence in the beginning of ...

lanou by Enthusiast
  • 2 replies
  • 0 Helpful votes

Dears,We are facing the same issue described in the following post.Beginning of First Prompt cut offHowever, we have a PCCE environment with VVB and hence bootstrap.tcl is included in the CVPComprehensive.aef and I'm wondering how to apply "param del...

lanou by Enthusiast
  • 0 replies
  • 0 Helpful votes

Dears,We have a PCCE system version 11.5The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.With UCCE, we used to change this setting through Agent...

lanou by Enthusiast
  • 2 replies
  • 0 Helpful votes

The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

kgoburn by Beginner
  • 5 replies
  • 0 Helpful votes
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