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I have developed an application using UCCE Agent API 10.0 to manipulate agent Attributes.  I can add and remove attributes without any issues.  I'm now modifying that application to additionaly enable changing the Agent name information, specifically...

Hi All,I'm trying to use the Outbound API. I already can create Outbound Campaigns but i cannot see any method to set some information i set previews using Campaign Manager.For instance:- How can i set the field's to be loaded and the order of them?-...

Hello,We're building a class that implements the StartApplicationInterface and the onStartApplication method. The documentation shows that ApplicationStartAPI inherits from several higher level classes:com.audium.server.global.GlobalAPIBasecom.audium...

Hello,Could you please suggest what should I do to fix "com.audium.server.MultipleThreadException: Another thread is currently working on this session" error?The scenario isEnter to Java class, enter to "doDecision" method from library "com.audium.se...

Hi,We are trying to evaluate for a task to monitor agent skill, to get number of calls in queue, total available agents, not ready agents, etc...In basic, we need to monitor inbound agent skills and to deliver outbound calls accordingly.We thought of...

HI,We have difficulty getting a smple dtmf menu execution. CVP throws error as ""error.unsupported.format": Unsupported Grammar Exception; nested exception is: com.cisco.dialogservices.DialogServicesException: Server not found"PFA menu.vxml page. It...

I am completely new to Finesse, and seem to have stumbled at the first hurdle. Trying to run the Basic user REST API lab and getting an error in Postman. I am obviously doing something basically wrong, so would appreciate some help. Please see screen...

Report shows '--' instead of the percent. But when you export the report, percent shows up in Excel when using SUM in the formula field. When it looks like this "${TotalNotReadyTime}/${TotalLoginTime}" it worked fine showing the values as expected. W...

A number of simple but painful issue with new UI for CUIC.1) Renaming a report - should come up with existing name you can edit and not blank.2) Moving a report to another folder is a painfully slow. Would be great to drag and drop as below.3) When d...

For a use Case, we are interested to use Event Cause field that comes with Call Established event.When an agent makes an outbound call using CTI, We want to use Event Cause in Call Established Message to detect if the call is picked by Live Person, V...

Hi, I am using finesse restful services, I the following scenario, fromAddress, DNIS and startTime is missing in dialog XML packet.Deployment: UCCXVersion: 11.5Scenario: The agent is logged out. The extension is working (IP Phone is working)Dialled a...