Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Get Query Rule on outbound call

Hello,I would like to get query rule when outbound (dialer) call is going on. I need this parameter to add to my application link and open this link when call arrives.It seems that parameter (query rule) was available in CTIOS, but now in Finesse i d...

Resolved! Agent call back request development.

HI,Can somebody help me to know step by step process to implement Agents call back request application?As we have webservice team and they are planning to send me the data on CISCO side, now i want to know how can i deal with that data and how can i ...

UCCE ICM Routing Script Question

Refer some discussed UCCE can get The position in queue of the new call will be SkillGroup.<variable>.RouterCallsQNow + 1. But we had used Dynamic Precision Queue in Routing. we tried to use Dynamic Formula following in UCCE Scripting and Media routi...

Resolved! Problems connecting to SocialMiner BOSH

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

rohanwood by Beginner
  • 380 Views
  • 1 replies
  • 0 Helpful votes

Pod Delete Error: Workgroup type non-lab

isthe below error raises two questions:is it possible to delete pods within a production workgroup? if so, how?is it possible to modify the workgroup type from product to lab? if so, how? type Exception report message java.lang.Exception: {"errorType...

rdediana by Cisco Employee
  • 2306 Views
  • 5 replies
  • 0 Helpful votes

SVN Group Element Issue

HiAfter upgrading to CVP 11.0, we started having some problems regarding group elements and SVN version control system. When the developer checks out the code and makes some changes on pages that don't even have group elements, then tries to commit t...

isilo0001 by Beginner
  • 546 Views
  • 2 replies
  • 0 Helpful votes

How to get the jabberwerx events

Hi all,I have a query regarding jabberwerx events. I am able to get the notifications from jabberwerx while the user signs in , and changes the states like ready,not-ready and logout.But when I try to make a call, the finese api initiates the call.Bu...

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