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The Great Selenelion

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Hello community,I have a question regarding the Informix nvl() function which seems to react strangely on a cuic Server Version11.5(1) build 1 (11_5_1_10000_86) when creating a simple query, as example:   select NVL( MAX(CASE WHEN APPLICATIONNAME='VK...

Looking for some direction as with the get pod info step in uccx.  I am trying to retrieve the date and media type of the last POD.  I am able to retrieve the POD and can see it in during reactive debug but cannot extract the details/information to b...

gpworld by Beginner
  • 1 replies
  • 0 Helpful votes

Hi,   I know how to get the wrap-up reason code list with the following URI: https://<FQDN>/finesse/api/User/<id>/WrapUpReasons   But I don't know how I would be able to update the wrap-up data during a call via the REST API, is it possible? Could it...

marklind by Beginner
  • 5 replies
  • 0 Helpful votes

HI, I have cvp 11.5 using digits or digits w/ confirm.  I have added the termtimeout property to each element, however I see a no match indicated for each element past the first when attempting to terminate the entry hash sign. #

I'm working on an ACD center application that drives displays. When using the CTI message server with UCCE, are there any events sent before a call is assigned to an agent?  Such as when a call is assigned to or leaves a skill group or precision queu...

JohnPulley by Beginner
  • 2 replies
  • 0 Helpful votes
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