Just need one information, While consuming XMPP service the UCCX agent's username case is important ?I mean username - "test" and "Test" will be treated equally or it is case sensitive ?
Hi, I am trying to hit Finesse API for transferring the call and getting error "HTTP authentication required". I am logged in with SSO. Can anyone help how to get user credentials on gadget while he/she logged in with SSO? Thanks,Touqeer
Hi,I have a UCCX agent with username "abc", I was able to log in to Finesse Agent Desktop, XMPP and RestFull service as well (via java code). Later on, I have changed username to "ABC". What happened now is, I can login to finesse desktop, and can re...
Maybe this is an obvious one?But I need to do a little debugging to confirm.My assumption is that if using a gateway or cube and you are setting CVP for alaw that the Gateway audio files that you upload and store on the flash should be alaw as well.e...
Hi,I want to list the team name of the team members of a supervisor.I am able to find the first name, last name , state of the agents.But not able to find the team name of the agent.I am using javascript apis for developing this third party gadget. P...
I'm working on a Supervisor gadget that allows for the Supervisor to click on an agent in their team and retrieve information. A large majority of the functionality is working just fine except for being able to traverse into the Agent's User object a...
Hi,I'm trying to test DB integration from call studio. I have added the sql server DB connection string details in C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime\CATALINA_HOME\conf\context.xml .When trying to test it from cal...
We have a finesse gadget, when we deploy this gadget in home tab, it work fine. But same gadget when we deploy in another tab, its UI didn't render correctly.Any idea why its happening
If you configure four finesse servers in a duplex mode PG server, the two finesse servers are in-service and the rest two out of service?How many finesse servers can be configured as In Service in one ctiserver?
i use action element and i i add it's class and this class need to import another classes(i put this classes in C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime\AUDIUM_HOME\common\classes) from different package to use their m...
Finesse 10.6.1 - Live Data Gadget for Voice CSQ Agent Detail - Did a File Save As and created another version of this report.Got the Link number and put it in Live Data Gadget.New report - Edited Default filter - Basic - chose the Team ; Edited fil...
Hi All,We have a custom CRM that allows users to take calls, match customers, enter notes etc. For two years the Cisco Finesse was working just fine and then stopped. I have been really challenged to determine the source of the issue. Here is the fol...
I need suggestion !!!Issue :We have cisco VXML studio, every time we have to build the vxml projects and then cope/paste to the vxml server and then do the deployment and same for JAC(Java Action Component ) . For every single change we have to repea...
I am attempting to get and set the ready status using a finesse gadget., but the sample gadget doesn't work and I can't find any details that are sufficient enough to explain how to do this.Is there anyone out that that has detailed instructions for ...
