Contact Center

Does anyone have a UCCX 12.5 database diagram? I'm working on building a reporting universe over contact center and the relationship documentation for the database schema is not clear. Referring to: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm...

In my scenario, I have an inbound call connected to an agent.  The agent needs to call a third party to create a conference.I send the CONSULT request, and once the third party outbound call answers, I send a CONFERENCE and then all 3 parties can tal...

Right now I have ICM checking hours of operation for call centers. I wanted to have some sort of CVP application that I could call into that would close or open the call center. I am not sure how to do this. I would imagine i would send a variable fr...

Hello, I ran across a problem while trying to create a Finesse gadget using Angular framework.  I get the error message: "The selector "app-root" did not match any elements". App root points to an html file containing only a <p> tag text so there sho...

The Finesse API only allow the user or the supervisor update the user, such as change agent state.Only the user can also change or update its own dialogs.This makes the ability of making very useful apps difficult - as you need to be aware of the age...

Hello,is it possible to create a finesse gadget using Angular framework? If so, how does one deploy the code? Is it only necessary to build the app and copy the js files or are there some specifics to it?Thanks in advance.

Hello Team,How can we connect Google Dialogue flow intents from WebEx Bot, As per my research, Previous we have direct integration at Dialogue Flow as WebEx. In the updated Dialogue flow, under Opensource section of integration, we will find Spark(wh...

Hi,For UCCE we need numeric Agent ID to be used with all finesse APIs.So to get the this Agent ID from login name, we are using Finesse userget-user-id-from-loginname API.This API starts failing when we login to Finesse desktop. But it then starts wo...

Hi, I need help how to Access desktop layout json properties in HTML page. in json file below code passing properties to html page , which javascript function will help me to get properties (crd, token) values in html page?   "page": {"id": "iframe-w...

Hi, Can any one let me know the details of External Routing Interface (ERI)

Hi, i m using a Parent application that invokes a child application where the queue prompt is being played. I'm trying to achieve a requirement that if there is a way that I could forcefully interrupt the child application and bring the call control ...

A customer Web API Server requires that a HTTP GET with data sent in the HTTP body. The HTTP RFC seems to allow this and Postman allows this and I confirmed that the server returns data as expected when using Postman.However the CVP Call Studio Eleme...

Has anyone used ECE SDK sample code from https://developer.cisco.com/docs/enterprise-chat-and-email/#!chat-javascript-sdk/chat-javascript-sdk?  I have tried that sample for 11.6 and also for 12.6 (I have changed libraries in 11.6 sample for that for ...

So.. ECE is coming to the environment where I work and and we will be attempting to integrate one of our processes with ECE.  The existing process currently integrates with a enterprise email management tool where it adds the equivalent of an ECE mai...