Contact Center

Resolved! Call Variables Layout per team ?

Hi , I have may be a silly question but as it is my first deployment of Finesse , I prefer to ask because I don't find anything about that in the documentation.In my UCCX deployment , I have several script for different applications , so in some I ca...

vxml session is not released

Why is vxml session not released in microapp when call is disconnected?VVB 11.6 /CVP 11.5

Resolved! CVP Menu option -NOMatch

Guys,Need help to understand if i am using it wrong or its the default functionality of menu node.created a Menu with option 1 and 2 and NoMatch configured as per attached screen shot, so it looks like this..welcome.wavNoMatch1-Invalidinput.wav-welco...

End the call during outbound dialing after accepting preview call -finesse 11.6

Hello All,We have a client requirement where agent need an custom button to end/drop the call once agent accepted outbound preview call and is dialing the customer. We need to provide this option for agent to drop/end while it is dialing out and not...

Screenpop Sample Gadget modification

Screenpop Sample Gadget modification It is known that not all the URL you wish to open in a frame in the Screenpop Sample Gadget. In our case, I want to open an http utl CRM system. But it's not working. I tried to modify the JS file so that would b...

Agent remaining in the TALKING state for more than 20 sec after the inbound call disconnects

Hello - We are testing the multi-agent virtual console application that makes the Finesse agents logging in, ready, answering the incoming calls and telling the Finesse to disconnect them We have the automatic Hammer dialer that places the calls to ...

nvl

Hello community,I have a question regarding the Informix nvl() function which seems to react strangely on a cuic Server Version11.5(1) build 1 (11_5_1_10000_86) when creating a simple query, as example: select NVL( MAX(CASE WHEN APPLICATIONNAME='VK...

Resolved! How Chat and Email and Task Save data to Context Service

Hello,We have enabled Context Service for CVP and UCCE and started the Context Service successfully for chat and Email and made some mails and chat expecting it to automatically create Customer and Related activity POD with Context Service. But we di...

Finesse Get user API throws 404 not found

Hi Team whenever we call get agent state from Finesse API it is giving 404 not found. but agent id exists in ICM. can you please let us know what would be issue? URL: htts://server/finesse/api/User/agentId.

Resolved! UCCX and get POD info step

Looking for some direction as with the get pod info step in uccx. I am trying to retrieve the date and media type of the last POD. I am able to retrieve the POD and can see it in during reactive debug but cannot extract the details/information to b...

Play Audio while waiting for a process to be completed in Decision Element

Dear,I am trying to play music on hold while an application is processing on the backend. I am using the following properties Here is my application of which I am using simple class and set 100 seconds delay in the ABC class, I am simply using sleep ...

Is it possible to trigger the hot event in CVP Subdialog Return?

Normally, my IVR will do the logging flow first, at then go back to ICM for agent; Or when hot event is triggered, it will going to logging flow, log the data into database and then hangup user.But when I check the IVR Activity log today, I realize s...

Resolved! MyStandardAction Class Not setting the Session Data

Hello, I built a basic MyStandardAction Java Classimport com.audium.server.AudiumException;import com.audium.server.voiceElement.ActionElementBase;import com.audium.server.session.ActionElementData;public class actionCC extends ActionElementBase{ ...

Resolved! Why Finesse desktop calls SystemInfo API at regular intervals?

Using Finesse 11.5Hello,I would like to know why the Finesse Desktop call SystemInfo API every minute. This happens regardless of whether Agent is logged-in and idle or is in call. It makes a call to https://finesse-server/finesse/api/SystemInfo?time...

Update wrap-up data via REST API

Hi, I know how to get the wrap-up reason code list with the following URI: https://<FQDN>/finesse/api/User/<id>/WrapUpReasons But I don't know how I would be able to update the wrap-up data during a call via the REST API, is it possible? Could it...

Intro to Ansible	Good Documentation	The Great Selenelion
>> View previously featured conversations <<

Contact Center

Forum Posts

Resolved! Call Variables Layout per team ?

vxml session is not released

Resolved! CVP Menu option -NOMatch

End the call during outbound dialing after accepting preview call -finesse 11.6

Screenpop Sample Gadget modification

Agent remaining in the TALKING state for more than 20 sec after the inbound call disconnects

nvl

Resolved! How Chat and Email and Task Save data to Context Service

Finesse Get user API throws 404 not found

Resolved! UCCX and get POD info step

Play Audio while waiting for a process to be completed in Decision Element

Is it possible to trigger the hot event in CVP Subdialog Return?

Resolved! MyStandardAction Class Not setting the Session Data

Resolved! Why Finesse desktop calls SystemInfo API at regular intervals?

Update wrap-up data via REST API

Congratulations to the Event Top Contributors Class of 2024!

Cisco + Splunk: It's a new day for your data.

A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

UCCX integration with Remedy

OAuth Access Tokens are not generated in Power Automate tool

Questions around the GraphQL Search API

FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML

PCCE 12.6 user.microapp.ToExtVXML change Maximum Array Size

Packaged Contact Center Enterprise 12.6 Finesse out of service