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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

Greetings,We've created a chart report with a horizontal Axis Type Date/Time. Horizontal Axis should show HH:MM with an interval of 30 minutes. Unfortunately the minutes are not being presented and the only time that is shown on the graph, is hours. ...

vladpetra by Level 1
  • 955 Views
  • 2 replies
  • 0 Helpful votes

Dears,We have successfully implemented CVP Post Call Survey, but our customer is complaining that the survey script is taking 5 seconds to launch after the agent clicks on the End button.We have made sure that there is no silence in the beginning of ...

ln33147 by Level 4
  • 777 Views
  • 2 replies
  • 0 Helpful votes

Dears,We are facing the same issue described in the following post.Beginning of First Prompt cut offHowever, we have a PCCE environment with VVB and hence bootstrap.tcl is included in the CVPComprehensive.aef and I'm wondering how to apply "param del...

ln33147 by Level 4
  • 433 Views
  • 0 replies
  • 0 Helpful votes

Dears,We have a PCCE system version 11.5The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.With UCCE, we used to change this setting through Agent...

ln33147 by Level 4
  • 1423 Views
  • 2 replies
  • 0 Helpful votes

The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

kgoburn by Level 1
  • 1860 Views
  • 5 replies
  • 0 Helpful votes

Hello,I have been following along with the Spark Team Announcements and Finesse integration. I believe everything appears to be configured correctly but I wanted to get confirmation on what I think might be causing an authentication error.When I log ...

anihiser by Level 1
  • 838 Views
  • 5 replies
  • 1 Helpful votes