Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

CVP 11.6 SIP timers

Hi team,Does where a way to change default CVP SIP timers for outgoing calls ?%_Timers-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipLlApi.LlSM.client.Timers:  going to use the following SIP timers:Network Name = DEFAULT, T1=500, T2=4000, T3=16000, T4=5000,...

p.ekshin by Beginner
  • 719 Views
  • 5 replies
  • 0 Helpful votes

I can only transfer 1 call

hello dear community Webex,i can only transfer one call so what i mean is1. call come in2 pick up3 transfer the callthen it work! but when i do it now again and they are still in conversation i can't transfer the call then is ther someone who has a s...

Jesse999 by Beginner
  • 309 Views
  • 3 replies
  • 0 Helpful votes

Resolved! VXML app to parse all sip headers.

Hi,We have a need to parse all the sip headers in a Vxml application, is there a way to do achieve this? i have found articles to parse custom sip headers but couldn't find any reference where there is an vxml app to parse all the sip headers.here is...

azizshaik by Beginner
  • 3026 Views
  • 14 replies
  • 0 Helpful votes

SIPREC SDP payload

Hi,I am developing agent monitoring software with SIPREC, I have some questions about the SDP message. I receive the first INVITE message with Content-Type: multipart/mixed;boundary=uniqueBoundary then I respond with Content-Type: application/sdp and...

Resolved! not able to sign out from Finnese 12.5

In our UCCE 12.5 deployment, when we are trying to sign out from finnese 12.5, getting this error "Your attempt to sign out failed. the system may continue route calls to your device. Please contact the administrator". I have rebooted the finnese ser...

finnese 12.5 error.PNG
amohod by Beginner
  • 1528 Views
  • 7 replies
  • 0 Helpful votes

Resolved! ScreenPop Gadget - Call variables

Good Evening, I am new to Finesse, and I have a question about screen pop gadgets and their functionality. In particular when it comes to the "Callvariable" in the ScreenPop.js file as below: html += '<iframe src="https://www.dogpile.com/info.dogpl/s...

u013828 by Beginner
  • 492 Views
  • 2 replies
  • 5 Helpful votes

CCX Expected Wait Time calculation

Would the Expected Wait Time calculation in the Get Reporting Statistic be affected by stuck calls in queue?   If I call the step, “Get Reporting Statistic” step for the “Expected Wait Time” AND there is a stuck contact will the wait time of stuck co...

employee417 by Cisco Employee
  • 710 Views
  • 1 replies
  • 10 Helpful votes
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