Contact Center

Hi Team,I am wondering what is the best way to build a scenario requesting a MS SQL Server and when its down, continue in the Flow doing some Standard routing. I know this has been discussed here some times, years ago, building a custom class extendi...

Hi, Does anyone know if there is a preferred method to create a unique login to a PG (configured as a CTI Server) that can be used by a 3rd party application to query? The goal is to query the CTI Server using the Cisco CTI API.ThanksWill

Hi, I use Finesse Cisco Finesse 11.5 RESTAPI for my website, when a agent is logged  in finesse with the state "not ready" , then 10 secondes later, the state of agent is changed in "logout". I dont know why.Some one ca help me? Thanks very much !

Hello,I am new to finesse gadgets. I need  help to understand permalink.I have created a report in CUIC which pulls the agent details like how many calls he/she has taken, AHT etc for the current day.The Variable parameter is the skill target id.And ...

what it's the best way to display an image file on desktop layout? I have tried a few different ways with no luck.

Now that you get bumped into the old interface for security, when you select Run As on a user you are limited to the capabilities that are functional in the old interface which does not include the Reports.  Is there a way to Run As a user anymore?

Hi,I am using the Unified Contact Center Express 11.5 Sandbox. And have followed the instructions described in Chapter 2 of the document,Cisco Finesse Web Services Developer Guide Release 11.5(1) First Published: 2016-08-10, CFIN_BK_C3EE4C4F_00_cisco...

Encountered a Bizarre IssueVersion info:Internet Explorer 11.xFinesse 10.5 (es8)CUIC 10.5UCCE 9.0.4When Logging into Finesse using IE 11, CUIC Permalink "gadgets" appear in "White" Blank screens... You have to right click on white area of the gadget ...