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Resolved! CUIC Drilldown not working as expected

Based on documents.Note You cannot drilldown to a report based on an Anonymous Block or a Stored Procedure. You cannot drilldown to or from a report based on Real Time Streaming. I expect to be able to create a Drill down From a SP or Anonymo...

Setting up Finesse endpoints

Hello,We've recently purchased a Finesse lab that I've been trying to set up.I'm a bit stuck on what I think is getting the endpoints set up for Finesse. I've configured the users in UCM and I think I have a couple devices set up with associated DNs,...

Resolved! Is there an XML Schema or XSD for the XMPP messages

Hello, Is there an XSD that defines the messages that come from Finesse Notification Server using XMPP? It would be helpful to define the classes needed to convert from XML to object. I appreciate any help you may be able to provideThanks,Param

Resolved! starting value for the counter element is not counter initial ?

Here is the simple programThe setting for Counter_01 are : counter initial is 0, type is increment, and step size is 1. The program just output the current counter. So I think the output should be like this:Prompt: counter right now zeroBut actually ...

Resolved! UCCX 10.6 chat notification

I was looking for a way to give a UCCX agent a more "in your face" notification of a chat session being offered.Looking through the Finesse API it seems to be very short on any information about chat or emails being queued to an agent.Is chat and ema...

CVP 8.5(1) data is crossing between calls

Issue with Custom element 7008 node: We are trying to figure out why CVP appears to be skipping over parts of a custom coded element on about 1% (or less) of the calls. The element takes an account number (element data) and queries a web service to ...

CVP 10.5 / 11 and Nuance 10

In our current set of grammars on CVP 10.5, we are using an application parameter grammar at the first set of voice prompts in each application. The grammar looks like the following:<?xml version='1.0' encoding='UTF-8'?> <SWIparameter version="1.0" i...

Resolved! Calling Number for RONA Calls (UCCE)

For UCCE version 9 we need to know the details for RONA calls. Like if call came to Agent1 and Agent1 didn't answered the call. Is there any CUIC report or any ICM database can tell us DateTime, ANI, Agent1 ID(who didn't answered the call), Agent2 ID...

How to determine if caller disconnected the call after listening to a specific prompt ?

Hi All,Is there a report which i can run to determine if caller/customer disconnected the call at any specific audio prompt ? Example : We are planning to introduce a new prompt in the middle of our call flow but would like to monitor if customers...

Resolved! Clipped/cutoff audio when using VXML recordutterance property

Hello,I have an IVR application written with Cisco Unified Call Studio version 9.0(1), running on CVP 9 with Nuance Recognizer 9 as the ASR. I need to capture the caller's utterance at a certain form, and submit it to another application. To do this ...

Cisco CVP How to repeat the menu by press the specific key?

Hi there,I want to know what is the best approach for the menu element, for following situation: when user enter a specific digit/key, (for example, 9), it will repeat the menu.Right now the way I did is, link the exit state to itself. But if the men...

Screen pop stays up for 30 seconds after the call is ended

Hello everyone,After the call reaches, i want the screen pop to stay up for 30 seconds, even after the call is ended.but if the second call comes ...the existing pop screen will be overcome by the new oneThank youElie

Resolved! Courtesy Call Back - ICM vs CVP queuing

Hi,We have setup CCB in a customer environnement. I would to know if I can return to ICM if the customer doesn't want a courtesy callback. The reason is simple it's because I need to check if agents are login (in case of emergency). The ICM script is...

Finesse Preview Call - ANI

Hi,Could anyone clarify why am I getting the port number on preview call instead of customer ANI. This happens only in Finesse 10 and above. But it is working fine in Finesse 9.1. Below is the snapshot of Finesse 10 version.Because of this issue I co...

Resolved! CVP - Create a custom DigitWithConfirm element that validate user input

I am using CallStudio 10.5I need to implement an DigitWithCofirm element such that validate user input,Consider following two scenario :- DigitWithConfirm element is used to capture the date that enter by user by 4 digits (Just like the expired day o...

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Forum Posts

Resolved! CUIC Drilldown not working as expected

Setting up Finesse endpoints

Resolved! Is there an XML Schema or XSD for the XMPP messages

Resolved! starting value for the counter element is not counter initial ?

Resolved! UCCX 10.6 chat notification

CVP 8.5(1) data is crossing between calls

CVP 10.5 / 11 and Nuance 10

Resolved! Calling Number for RONA Calls (UCCE)

How to determine if caller disconnected the call after listening to a specific prompt ?

Resolved! Clipped/cutoff audio when using VXML recordutterance property

Cisco CVP How to repeat the menu by press the specific key?

Screen pop stays up for 30 seconds after the call is ended

Resolved! Courtesy Call Back - ICM vs CVP queuing

Finesse Preview Call - ANI

Resolved! CVP - Create a custom DigitWithConfirm element that validate user input

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