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I have this functionality working in 10.5.1. In 11.5 according to the log it is working, but I do not hear the tone.Here is my code:playOne = function () { clientLogs.log( "In playOne..."); currdialog.sendDTMFRequest(user.getExte...
I have created a gadget using Finesse 10.5(1). What is the correct syntax to send a DTMF string?I am trying to send the DTMF string while on a call. When I run this code nothing happens; not even an error in the web console.This is what I have so far...
I'm not sure if this is a bug or just normal behaviors of Finesse with Reason Codes on UCCE.For UCCE, when you change the agent reason code using Finesse the Supervisor Finesse screen does not show the reason code of the agent. The agent state just ...
Hey everybody!For my job, I need to design a cisco agent interface from scratch. To do this, I need to be able to listen to finesse API notifications. I found out that those notifications are pushed through XMPP (which I can retrieve fine using Pidgi...
How does Cisco UCCE Task Routing take MRD's max calls in queue setting into account or does it? Seems that at Socialminer level there's limit of 10 000 queuing tasks in total, but if there's multiple MRDs configured and some of those with lower max c...
Hi,1.We have UCCE 11.0 Cisco System.2. We have request to integrate to External ASR3. The request is to get the call that transfer to ASR with customer attached data of the call.4.Is there an API for this request.regardsMichael Sagi
I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the ...
In v9 we were using CAD with netcil dll netutil dll for testing issues. With the born of V11 Finnese became available. So, we want to learn which DLL's will be used instead of netcil dll netutil dll ?
Hi All,Please I need your assist to avoid this issue as below,We published a Web Chat that deployed by Cicso Social Miner integrated with UCCX.The issue on compatibility view in IE.11 related to the check box in "display intranet sites in compatibili...
Hello guys.I'm trying to log into the system, but returns the error. <apiErrors> <apiError> <errorData>1010</errorData> <errorMessage>CF_INVALID_PARAMETER</errorMessage> <errorType>Invalid State</errorType> </apiErro...
Looking for some assistance please, I have followed instructions from https://developer.cisco.com/site/context-service/discover/getting-started/ and I am able to register with Context service using the lastest SDK 2.0.1.Using the URL from the registe...
Hello, We connect to the Finesse server using XMPP as a Server application to receive agent state and dialog notifications. We are using Smack Libs to manage connection retry attempts. If we are to handle failover scenarios wherein the primary finess...
I'm trying to retrieve SM's chats details via REST API. How could I use a filter to select the output only to a specific date range? I used the "timestamp" filter but it displays all the result older than this timestamp while a i need only the resul...
I know that using UCCX you cannot obtain the Calls in Queue using any of the .Queue methods built into the API as they only work in a non-coresidnet/UCCE finesse platform. Stating the obvious, that is frustrating... Still I find myself trying to pu...
