Contact Center

We are in process of migrating UCCE environment from 11.6 to 12.6 and would like to understand recompiling 11.6 IVR code in 12.6 call studio works or have to rewrite logic due to core changes in 12.6.Any info is appreciated.

Hello, I'm trying to use the Cisco Developer API but in order to do so I want the current epoch time and the epoch time 24 hours ago - to be used in the to and from in my GraphQL query. I was wondering if it was possible to do this in the set variabl...

Hello,We are developing a live dashboard for WebEx Contact Center utilizing the Webhooks Subscription API. We noticed a quirk when it comes to Courtesy Callbacks.Issue #1:When the Caller calls in and a new TaskID is generated, we receive the "task:ne...

I am setting up a process to pull data for many customers using Webex CC.  There is a refresh token that is provided but expires every 60 days.  Instead of the customer generating a new code ever 60 days that generates a new refresh and auth token, I...

Hello,I'm building a Finesse gadget to display the agents of a team with there current assigned attributes. I want the gadget to display only the agents that are actually logged on and I want to update de gadget dynamically when an agent of the team ...

Hi, Does anyone know if this is possible on Webex Contact Center IVR? Summary of IVR App Caller A makes a call into IVR. IVR Answers and asks Calling Party A to enters PIN, if PIN is correct, IVR attempts to make an outbound call to Called Party B. I...

Hello, I'm looking to have a discussion with the BU/Product Manager for WebEx Contact Center. Holger Esser and I had some conversations 12-18 months ago but there were a number of features required by our customers that were not available then; espec...

Hi,We have a bunch of agents for which we need to monitor the CTI events.As described in subscription-management , we already get notifications for the agent we use to connect to notification service. But we can also subscribe to other agents for get...

I would like to explore if BRE could be used as a DB for hours of operations. However, the lookup needs to have multiple dimension: Schedule name, day of week, and current time. My thinking is that if you can pass those 3 data points to BRE and if it...