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Intro to Ansible

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The Great Selenelion

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HelloIn UCCX 10.5, i'm asking about the way to develop a gadget for finesse that could interact with an external Database, to retrieve data, such client name and client call back number. These informations should appear in agent desktop at the login,...

I've reviewed earlier posts about completetimeout  not being supported.  Can someone provide the latest status of this property relating to CVP v11?1) Is completetimeout supported in later versions of CVP like v11?2) If not supported what options are...

MikeHMirt by Beginner
  • 7 replies
  • 0 Helpful votes

Have an app that was built in Call Studio 9 with a couple custom elements. We are upgrading from UCCE/CVP 9 to 11 and we are importing all the apps into Call Studio 11 and validating before re-deploying. One error I can't seem to figure out is an err...

Omar Deen by Collaborator
  • 8 replies
  • 0 Helpful votes

Resolved! Finesse REST API

Hi !I am trying to change agent state using REST API. I am using C# as a programming is the code that I wrote :ServicePointManager.ServerCertificateValidationCallback = new System.Net.Security.RemoteCertificateValidationCallback(AcceptA...

Is there any way to launch a windows application via Finesse? I'm looking to run a DOS command line on the agent's computer when a call comes in to start up another application and pass it a few of the enterprise parameters.

Dears, We are working on a CUIC custom report for one of our customers. They want to add additional fields in a stock CUIC report (agent historical all fields) , the additional fields would be coming from CDR files parsed into an mssql database What ...

ln33147 by Enthusiast
  • 18 replies
  • 1 Helpful votes

Hello    We are interested in developing and deploying a static VXML page to use for testing.   Once the static page is deployed we would like to edit the page using a standard editor, and have the updates active for subsequent calls.  The page will ...

MikeHMirt by Beginner
  • 10 replies
  • 0 Helpful votes
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