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PCCE 11Finesse 11EIM 11.0.2(b) (ugh)I have managed to get the EIM (egain provided) gadget to load into the Finesse layout - and after some tweaking it actually gets the login splash page - HOWEVER - the pop-up to actually LOGIN to EIM never comes up....

Is it possible to develop scripts in Call studio 10.5 and deploy it on CVP running 9.0.1 ??. Any suggestions ??

Hi!How to add description for Reason Code in Cisco Finesse?I want to add a descrition for the system Reason Codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).When you add Cisco Finesse Administration, I get error:The Reason Code entered i...

Hello, Would you please recommend any Java libraries that you used for receiving Finesse XMPP messages. The application will be a server side application that will listen to events of multiple extensions. We are using Java 1.8 on the server applicati...

Hi,I'm building UCCX 11.5 in my home lab, trying to get Finesse going - when I goto register, it always fails -- it wants to post some data to ccfs.prod.thunderhead.io -- but it seems down.. even trying from command line - nothing:sean@T530 ~ % telne...

Kindly help me in this issue.

Hi, all. Is it possible to use Social Miner 10.6(1)-860  in iframe regardless from Cisco Finesse?Thank you.With regards, Yuriy.

A customer currently has a custom SQL report, which shows real time status of agents logged in.It also shows you (when you click on an agent) the current configured skillgroups for that agent.This helps the reskilling of agents for the supervisors.Do...

Hi guys!Now I developing a custom report for outbound results for UCCX 11. I can't figure out what means 'recordid' in 'dialingList' which is part of primary key. As I see, it always equals to 'dialinglistid' which is used as FK for 'AgentConnectionD...