Resolved! Social Miner Chat Request API
I have a requirement to create Cisco social miner web chat requests through an API. Does anyone know an API to create web chat request in social miner(CCP).
Forum Posts
I have a custom report which runs fine.The SQL when copied from CUIC SQL output runs directly on the SQL Server in less than 1 second. The CUIC report runs and outputs successfully, but I noted that the footer values were not visible and that the rep...
I am trying to select output columns of a Function into a Table. Routine is executing fine as standalone but when I select its results into a Table, I get an error. I am executing the following:select node_id C1 , resourcename C2 , callshandled C3 F...
i.e. if I start my app and subscribe to agent webhooks I don't know what state they are in, listing all activities from /v1/agents/activities doesn't seem very usable as I don't know how far back I need to go
We have followed the steps and created an integration for ServiceNow (https://developer.webex.com/docs/integrations).We can get OAuth tokens successfully in ServiceNow.However, when try to query Webex REST API, there is an error:"Request not sent to ...
Resolved! Call Detail report - DateTime field
Can someone explain what this field represents? Is it when the call hit our system? Is it when the agent answered the call? Is it when the call ended? Do all these individual fields exist as I can't find them. Is there a user guide that defines a...
Resolved! ClientLog API endpoint error issue
when I submit a POST request like so:var logData = '<ClientLog><logData>This is some logged data for the log file 20221011_1</logData></ClientLog>'; var xhr = new XMLHttpRequest(); xhr.addEventListener("readystatechange", function() { if(this.readySt...
Hello Cisco Team, I've been using the Search API over the past few months in order to check the number of repeat callers over a specified time period. Initially in the flow designer, we had an HTTP request which would save the "Total Calls" for a cus...
Resolved! WXCC insert standard Report in Home TAB
Hi, one of our customers need the team real time statistics in the home tab , so that always the agent will see the amount of agents in the different states.Like it is also in Cisco Finesse Desktop, real time statistics are always shown by default. F...
we are looking to provide Agent with a custom button on ECE chat screen, if they need to open CRM for any chat, they can click on this button and it will open CRM page for Agent. Is it doable? please suggest how it can be done.
Resolved! Webex Contact Center Revoke Token API
Hi Cisco Team We are using Webex CC APIs and we use generate and refresh token APIs. We are hitting the 650 limit of number of API tokens. Since we cannot store the Token with a timestamp in a GV via FLow, we need to release the token after each cal...
Resolved! Webex API Authentication URL
I've created an app and integration in My Webex Apps.The OAuth Authorization URL in the app starts with:https://integration.webexapis.com/v1/authorizeHowever, in the Documentation about the Authorization (https://developer.webex-cx.com/documentation/...
I rty to send POST request via CVP Rest Client element with body: <import> <fileContent> <![CDATA[ Phone01 0631231212 ]]> </fileContent> <delimiter>,</delimiter> </import> , but I receive 400 Bad Request - javax.xml.bind.UnmarshalException - w...
Hi AllWe are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every 15 mins. And if we display the statistics such as “totalE...
We have a customer with UCCX version 12.5.1. Their supervisors have noticed that in Finesse the "Longest Call in Queue" stat in the Voice CSQ Summary Gadget gets stuck and doesn't update properly. When running the live data report itself with that...
