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Hi,I am trying to create a custom menu element, where the menu options and menu prompts will be hard coded (for testing), and not passed through settings. menu works fine with different dtmf options and prompts. no_input_count and no_match_count also...

I've been doing testing with CS and I found if I create a customer with LAB_MODE=true, I can't search for that customer with LAB_MODE=false.Does LAB_MODE in CS create customers, requests and PODs in a separate instance of CS? I'd like to work only in...

Hi,I've been unable to get search working in Context Services. I had it working two months ago with the version 4 jar files. Started the same project up four days ago and was unable to search for a customer. Downloaded the version 7 files from the si...

Hi,I have to implement the below requirements.1.use the fetch audio vxml property to play the percolator noise wav file.2.set the  fetchTimeout  vxml  property to (TBD) so that the gateway doesnt timeout  while the percolator  noise is playing  while...

Hi All,Im getting the following error when I'm handling NoMatch event in my voice element.192.168.0.102.1466357802601.0.SprintCustomElements,06/19/2016 23:06:58.190,A VoiceXML error occurred of type "error.semantic": Error in eval(): Mfield=(noMatch)...

Is it possible to interrupt playing an audio by speech? We are working with Cisco DTMF.Thanks

I consider Finesse, at least in a CCX context, as a way forward from the old CTI API and direct DB access solutions we've done in the past.Having played and implemented parts thereof, I find myself wondering if I haven't given it too much credit. For...

Hi Im having problems with finesse and opening a new window, currently finesse have gotten the idea to rewrite the url and prepends something like this https://devuccx01.poc9.testlab.local:8445/gadgets/'https://192.168.167.12:8443/tdc/skillmanager/lo...

Hi All,        what is the purpose of this mehtod, If I use inlineDtmf() in my custom element, should I call this method , which  Boolean value I need to set here?.

Hello      When implementing StartApplicationInterface  is there a way to log to the activity log of the application from the method onStartApplication?Thank You for any advice, or examples you can share.

Hi I am currently trying to pass on finesse credentials to an iframe, but are having little luck. Am I overseeing an option?I have an subsite that actually validates against the finesse api. And of course I cannot ask the user to first sign into fine...