Hi,I have built very basic application call studio and I have already registered the CVP OAMP with Context Service, anyone can help with that ?RegardsRemon R. gaber
Hi,I am currently try to renew the connectionData to re-register to validate a bug we are facing.However, when I went to the registrationURL and put in our account and pwd, we got redirected to an error page attached below rather than redirected to t...
Hello, We use CTIOS 10.0 and we developed a CTI bar based on “CTI Toolkit AgentDesktop” sample (CTI Toolkit Combo Desktop.NET)We are now adding CTIOS Sielnt Monitor capabilities.CTIOS based Silent monitoring is supported with the COM CIL. It is no...
Hi, allI am developing 3rd party app to work with cisco finesse through the gadget.Now I need to close the call with the correponding result. I want to check dialog state and update the call record in 3rd party.For the beginning I want to take 2 resu...
It seems that there is some dependency on Finesse, as we have to login to Finesse first and then our application. We would like to understand on the dependency portion and would like to have our application to work irrespective of Finesse. Our develo...
We're using a form element to support an ASR interaction. In the element settings tab we set No Input Timeout to 10s. In the element settings tab under VoiceXML Property we set bargein to false. The audio is 9 seconds in length. What appears to...
I am writing a third party application running in a server environment that needs to get notifications from Finesse server. I have written the app in Java and I am using Babbler 0.7 as the means of creating an XMPP session. I can see the finesse serv...
I am having problems trying to suppress Waveform logging and Event logging from the studio app (as part of a PCI process). Does anyone know whether you can enable/disable this from the studio app?And if so, how? Thanks in advance.Ive tried various co...
Dear Cisco Folks,Would you share me some tips on how I can achieve this type of report. We already have an ACD and non ACD report in place but this covers everything. Now we have a requirement to specifically filter/report on outbound calls that are ...
Hi,Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.Cheers,Hugo ChevalierEDIT : After trying to install it....
dear all, I'm facing a problem.My colleague tried to connect sm xmpp server in my lab.I can connect successfully but login failed and sm notice me "SASL authentication failed".Neither admin of sm nor administrator of AD can login xmpp server. ...
Using call studio v11. I have a two part question. As part of my application I want to load from a file configuration information that will be used by the application. Question #1: Is there an initialization phase for the applications that only ru...
Hi,In CTIOS there was a function called alternate that could be performed on a call - this would toggle which call was active/held during a consultative transfer or conference:i.e. com.cisco.cti.ctios.cil.Call.Alternate(Arguments rArgs)Is there an eq...
Hi,We are currently developing Finesse integration using SCCP-based Cisco IP communicator endpoints. Does this have any bearing on the integration with Cisco Finesse? I would assume not as the Finesse API/notifications would be agnostic to the prot...
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