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Hi Customer has CCX System version: 10.6.1.10000-39Configured Agent predictive campaign and created a gadget for Agent finesse desktopThere seems to be an issue when trying to load our new gadget in IE. We are getting the below access denied error wh...

Hello,We have UCCX 10.6 with Finesse for the Supervisors.We are integrating UCCX with Altitude Software and they say they use GED-188 to login the Agents directly on UCCX through RmCm port 12028.The purpose will be to login and logout the Agent and c...

I am looking at the phone book sample gadget and trying to figure out how to get the phonebook to update without reloading the entire Finesse webpage.  I have tried to create a new finesse.restservices.User to reload the phonebook but the onLoad func...

Hi,I'm using Finesse API to make call and answer a call. I'm using "finesse non gadget"When i call a function makeCall(dialedNumber, callerNumber, handler, errHandler)Then, i receive a trigger notification UPDATE_CALL_DATA pregnant ID like a CallIDIt...

Hi There,in CAD we are opening Chrome in a workflow & populating a URL with Data gathered from a Variable.Is there an easy way to do this with Finesse?I don't see any options in the workflow editor to select a specific application to open..CheersDion

Hello!We have Finesse integrated with UCCE.  We are passing IVR data to the agent desktop through ECC variables (call variables layout).  The string in the ECC is very long and we'd like to format it with line breaks to make it more visually appealin...

Hi,We're trying to convert our Call Studio 10.5 projects to Maven projects in order to automate  the build and deploy processes. Has anyone ever tried to do so? What problems did you come across? We're trying to find the suitable plug-in version for ...

HiUsing CUIC 9.0 or 10.5 for creation of custom UCCX reports.Scenario:I've created a SQL Stored Proc, and a report template based around it.I then modify the SQL proc to add a new column. The new column doesn't show in the report.To get it to show, I...

We are running on UCCE 8.0.3 and CVP 8.0.1 and facing issues with CVP call flows erroring out after executing action elements that do a DB lookup.  Please note the affected modules have been running in production for around 2 years now and no changes...

Hi,We are facing issue like "Off-Hook". When the user is clicking "Making Consult Call" button in custom gadget, we are calling "Make a Consult Call Request" method in finesse API UCCX 10.6. After request made to finesse, we are getting "Off-Hook" er...