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Resolved! Unable to get CUIC permalink to display under Finesse agent version 10

Hi Experts,CUIC version 10Finesse version 10I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displa...

CTIOS/Finesse Upgrade

Hi All,We had a CTI client developed on CTIOS SDK, now our customer is planning to upgrade their system on latest platform and installing Cisco Finesse. Is there any changes we must do in our customized client to make that compatible with Cisco Fines...

CUIC 9.X wrap-up data report

I am trying to customize report using CUIC that display total no. of ACD calls associated with wrap-up codes by each CSQ/Application. I could not find any stock report that gives wrap-up code associate with CSQ/application.Thanks

Resolved! Finesse SampleGadget Not Ready Reason codes.

Hey.Im playing with the Samplegadget, and need to find out have to go not ready with and reasoncode.The button works perfect without reasoncodes, but not with reasoncodesThis is from the .js file (made the function myself) setUserStateNotready: fu...

Custom "math" CVP CallStudio element.

I'm trying to create custom element for CallStudio. Something along the lines of built-in math element. It has to have some parameters and a button to open simple editor where I can enter multiple lines of text. Dealing with parameters is easy, but I...

Resolved! Consult Call asking for authentication

I am working on a Finesse gadget to do a consult call. When I execute the consult I get an HTTP 200 back but it says "This request requires authentication" and nothing happens.Use case;1. An agent makes a call and the customer answers. 2. The agen...

Resolved! Data size/length limit in CallVariables(1-10)

HelloI am using finesse versions 9.x, 10.01 and 10.5 for development purposes. I need to send some data from a CRM to the Finesse Agent desktop using callVariables(1-10) . I need to know that what is the maximum size/length of data/information that c...

Resolved! PeripheralCallType 10 in TCD?

Hi everyone,I´ve been searching around but didn't find any answer on what the PeripheralCallType 10 means.Can anyone explain what this is, and the difference between 10 (Agent Inside) and 9 (Outbound) ?What's your opinion on adding together 10 and 9 ...

Resolved! Create Fields blank after modifying custom report definition in CUIC 8.5

Hi Guys,I need some help with my CUIC and a TAC engineer recommended I visit here.The issue is that I had a perfect running report used to create a dashboard but wanted to optimize space by abbreviating some words.I did this by first copying the unde...

Recommendations - Finesse and Salesforce Console

Hi,We are testing Finesse and running into issues using Finesse and Salesforce's Service Console. We need to pass incoming call numbers from Finesse to a visualforce page in the Service Console. Has anyone on this board done this? a) any guidance ...

Finesse - Bootstrap CSS

I'm am trying to use Twitter Bootstrap 3 CSS to style my custom Finesse gadget. I'm finding that the CSS file that is loading in my gadget is not the same as the CSS file on the server. Specifically, I'm noticing that CSS media queries are being st...

Trouble updating call variables?

Hi all, I am trying to update the call variable using Finesse Dialog API, I have tested it with poster and programmatically it sends the request successfully( responds 200 )but those doesn't show up in the finesse interface, is there any prerequisite...

Resolved! Finesse v10 support Jabber SDK(voice and video) as agent end point

Hi All, I'm new to finesse and wondering Jabber SDK for voice and video is official supported? I'm planning to use Finesse(v10) SDK + Jabber SDK(latest) to build an agent centric dashboard application that runs on firefox. Any thoughts?RegardsNazee...

Resolved! How can I set the user's role to administrator in the finesse API?

Hi guys.There are some function in finesse javascript API can not be called unless administrator.,but I can set the user's role to the agent,supervisor in addition to the administrator.Anyone knows?

CCX Make Call with Call Variables not supported

Why does CCX not permit passing call variables in the Finesse MAKE_CALL API ?I am using a Click to Call from a CRM and we are using the Finesse API, I can not pass variables with this API. It is specifically listed in the documentation that this i...

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Contact Center

Forum Posts

Resolved! Unable to get CUIC permalink to display under Finesse agent version 10

CTIOS/Finesse Upgrade

CUIC 9.X wrap-up data report

Resolved! Finesse SampleGadget Not Ready Reason codes.

Custom "math" CVP CallStudio element.

Resolved! Consult Call asking for authentication

Resolved! Data size/length limit in CallVariables(1-10)

Resolved! PeripheralCallType 10 in TCD?

Resolved! Create Fields blank after modifying custom report definition in CUIC 8.5

Recommendations - Finesse and Salesforce Console

Finesse - Bootstrap CSS

Trouble updating call variables?

Resolved! Finesse v10 support Jabber SDK(voice and video) as agent end point

Resolved! How can I set the user's role to administrator in the finesse API?

CCX Make Call with Call Variables not supported

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