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HelloI am using finesse versions 9.x, 10.01 and 10.5 for development purposes. I need to send some data from a CRM to the Finesse Agent desktop using callVariables(1-10) . I need to know that what is the maximum size/length of data/information that c...

Hi everyone,I´ve been searching around but didn't find any answer on what the PeripheralCallType 10 means.Can anyone explain what this is, and the difference between 10 (Agent Inside) and 9 (Outbound) ?What's your opinion on adding together 10 and 9 ...

Hi Guys,I need some help with my CUIC and a TAC engineer recommended I visit here.The issue is that I had a perfect running report used to create a dashboard but wanted to optimize space by abbreviating some words.I did this by first copying the unde...

Hi All,   I'm new to finesse and wondering Jabber SDK for voice and video is official supported? I'm planning to use Finesse(v10) SDK + Jabber SDK(latest) to build an agent centric dashboard application that runs on firefox. Any thoughts?RegardsNazee...

Hi guys.There are some function in finesse javascript API can not be called unless administrator.,but I can set the user's role to the agent,supervisor in addition to the administrator.Anyone knows?

Hi,I have Agent State Trace enabled for a specific number of agents.The Agent State Trace Report (and I also reviewed the Agent State Trace Table) does NOT contain the Not Ready Events.The Not Ready Events ARE included in the Event Detail Table, but ...

Hi,We upgraded from Finesse 9.0 to 10.5 in our lab environment and using the same old gadget files .xml and .jsp then copied them over to the new Finesse 10.5 box but unfortunately the gadget ceased to load up. Is there a compatibility issue with our...

Hi everyone,I´m trying to add timestamps from where the Agents have logged in and when they logged out.It works fine if I´m not grouping the figures, but I can´t get any timestamp if I group the figures and use 'Summary only'Any idea on how I can do ...

Hi I have some doubt about the customization of templates of CUIC .. I normally use 2 reports and would be great to have all the info in only one report.. Also I have total abandoned calls and total calls and I would like to add a column to display t...