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Import custom report from CUIC premium to CUIC on UCCX error

Hi Everyone, I develop custom report on CUIC premium version 10.5.1 and imported it to CUIC on UCCX version 9.0.2.It error message following attach file.please guide me how to fix it.Thanks for your help

CVP CallStudio: Write in a text file from a CallStudio application

Hi thereFrom a cvp CallStudio script 10 we use the "database" element to retrieve some records retireived from the caller to a database.We woudl then like to write these records into a .txt file with the possibility to create the txt file if missing,...

Change state from Ready to NotReady-Meeting

I am trying to change the agent from Ready to "Not Ready- Meeting" using "user.setState" function , but it is not working for me. Can someone shed some light on what I am doing wrong?http://{ip}:8080/finesse/api/User/8094542/ReasonCodes?category=NO...

Not able to get Queue Name using "GetQueue" API function

I am working on gadget which requires to pass the " Agent assigned skill group names" to another webservice call. For that I am trying to get agent skill names using getQueues , but the function getName() is not returning name of the queue. Appre...

Resolved! How to pass callid from one IVR script to other in CVP 9.0 standalone enviroument

Hi All,I have a requirement where if caller on one IVR is authentic then call should be transferred to another IVR with call id which is need to map to call origin.I have tried application transfer option it works but call id does not appear in secon...

Resolved! MultipleThreadExceptione

Hi Team,I am new to Cisco CallStudio and Iam facing MultipleThreadException in application and i getting error.badfetch in activity logs.Here is the log snipet for activity logs: element,error,error.badfetchHere is the log snippet for error log:10.0....

Resolved! Multiple web browser gadgets in Agent Finesse?

Hello,I believe this is possible, but just to confirm, can an agent finesse layout have two web browser gadgets?Thanks!

Resolved! Error Changing agent state from READY to NOT_READY via API

Hello'I have been trying to change the agent state from READY to NOT_READY using following API:URL : http://<host>/finesse/api/User/<AgentId>Content Type: Application/XMLHTTP Request: <User><state>NOT_READY</state><reasonCodeId>25</reasonCodeId></...

SAB Automated Deployment

Hi All,I am using the SAB tool's buildApp.bat file to build the deployable version of the CVP application. However, the problem is we can create only one deployable version at a time. Can anyone share some information on how to build multiple applica...

Installing CVP Lab in cloud: AWS, Azure, Rackspace?

Has anyone done this successfully?

Resolved! Install of CUIC 10.5.1 error

Hi everyone, I installing CUIC ver.10.5.1 with OVA template for CUIC ver.10.5.1 on VMware ESX 5.1. I have error in process "install database". why it might have failed to install.how to fix it. thanks for your help.

CUIC Sample Gadget for Finesse and SSL Cert Errors

I am starting here because it's ultimately CUIC related, but I recognize the cross-thread nature of the issue.I have CUIC 10.5 installed with the default SSL Cert.I have Finesse 10.5 installed with the default SSL Cert.I have the Out-of-the-box CUIC ...

Resolved! Use CTIOS without CUCC

I intend to write a .NET CTI application. I was going to use TSP but I just learned about CTIOS today and I am abit confused as to how it differs from Cisco TAPI.My question is, can CTIOS be used without CUCC? My application will be mainly taking car...

Finesse 10.5 Workflow HTTP request Reasoncode

I tied to set up a workflow to trigger agent to change state from ready to not ready with a reasoncode.Using PUT method:<User><state>NOT_READY</state><reasonCodeId>200</reasonCodeId></User>Reason Code is defined according to team and find that finess...

http://kb.audiumcentral.com/ is not working

http://kb.audiumcentral.com/ is not working. Can someone from cisco plesae look at the issue? That's very useful site for CVP app developers.The error details are belowAn error occured while trying to login to your MySQL database: mysqlnd cannot conn...

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Forum Posts

Import custom report from CUIC premium to CUIC on UCCX error

CVP CallStudio: Write in a text file from a CallStudio application

Change state from Ready to NotReady-Meeting

Not able to get Queue Name using "GetQueue" API function

Resolved! How to pass callid from one IVR script to other in CVP 9.0 standalone enviroument

Resolved! MultipleThreadExceptione

Resolved! Multiple web browser gadgets in Agent Finesse?

Resolved! Error Changing agent state from READY to NOT_READY via API

SAB Automated Deployment

Installing CVP Lab in cloud: AWS, Azure, Rackspace?

Resolved! Install of CUIC 10.5.1 error

CUIC Sample Gadget for Finesse and SSL Cert Errors

Resolved! Use CTIOS without CUCC

Finesse 10.5 Workflow HTTP request Reasoncode

http://kb.audiumcentral.com/ is not working

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