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I am starting here because it's ultimately CUIC related, but I recognize the cross-thread nature of the issue.I have CUIC 10.5 installed with the default SSL Cert.I have Finesse 10.5 installed with the default SSL Cert.I have the Out-of-the-box CUIC ...

I tied to set up a workflow to trigger agent to change state from ready to not ready with a reasoncode.Using PUT method:<User><state>NOT_READY</state><reasonCodeId>200</reasonCodeId></User>Reason Code is defined according to team and find that finess...

http://kb.audiumcentral.com/ is not working. Can someone from cisco plesae look at the issue? That's very useful site for CVP app developers.The error details are belowAn error occured while trying to login to your MySQL database: mysqlnd cannot conn...

Hello I have a problem in Finesse Login with LDAP user, using softphone, LDAP user can login finesse. But when I use hard phone, I login with LDAP user. Below error shown”The device associated with that extension or dial number is invalid.”. Could an...

Hi All,We are able to integrate with Nuance 9 with CVP 9. We used a simple application where the application would ask to choose for sales or support. For this we used a 2 option menu and in voice keyword we have provide - en-us;approximate;sales and...

Hi Team,Request your help for the Collections in CUIC . My requirement was to pull Campaign names based on the Campaign Group. For Ex if the Campaign Group Team1 has the Campaign S1,S2,S3, by creating the Collection name Team the User by selecting th...

I need to create a custom log file that will have all my application logging. Can anyone please list the steps to create custom log file for my app quicky?I don't like to use addToLog() method as it adds everything to activity log.  Thank you.

Hello,A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5.  The customer would like to tag each call recording with the call's queue/skill.Which API is appropriate for this task?Thank you

Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy

I have .net based CTIOS Agent Desktop application. In the application I want to Map error code with error message. So that I can show my custom message instead of cisco default error message. For example following are the two error I have got from CT...