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This question is to the CVP studio product developer, any reason why the CVP studio debug option does not able to play the audio file ? The eclipse is so flexible for customization and can be integrated with the Java APIs to play the audio file based...

We recently upgraded from ICM 6.0 to ICM 8.5.4, we are using our own .Net code that is interfacing via a socket connection. We are specifying to use version 7 of the protocol ( the same as when we were running with ICM 6)Occasionally when we place a ...

Hi Lender,We have a requirement of creating the Finesse Non gadget soft phone in windows thick client application. I hope, we will not have problem on requesting finesse API from C#.But I am not aware on how to subscribe to BOSH events in C# windows ...

I have found that Finesse 9.x is compatible for Citrix and VMware View.  I am not finding any mention of support on Microsoft Remote Desktop Does anyone have any information on if Finesse is compatible with this?  http://docwiki.cisco.com/wiki/Unifie...

I need the caller id information from cisco finesse after logged in to the finesse page.This is the Scenario: The Agent is already talking to a customer means he is already in the talking state. Now, he logged into the Finesse page but the finesse ap...

Hi,Can you tell max length of each individual call variable in finesse?I heard total sizes for ECC Variable is 2000 Bytes, but how it is isolated for individual call variables? Thanks,Arul

We recently upgraded from ICM 6.0 to ICM 8.5.4, we are using our own .Net code that is interfacing via a socket connection. We are specifying to use version 7 of the protocol ( the same as when we were running with ICM 6)Often when a call is placed o...

Hi,In the CTI server message protocol guide I am not able to find message structure for task related events(START_TASK_EVENT, OFFER_TASK_EVENT,TASK_DATA_UPDATE_ EVENT).Why none of Cisco forum talks about these event's data structure?Thanks:Satendra

HI,I'm looking for some information on embedding socialminer chat into an Iframe.Also how much of the chat UI can be customised? ThanksAndrew

The requirement is to exit the digits form or any other input form on the FIRST noinput/nomatch itself.Currently when we set the Digits MaxNoinput Count / Digits MaxNomatch Count to ZERO, It gives infinite chances to the caller.is there a way in call...

I have java class which is used to transfer file from one machine to other machine. I have tested this file on the CVP server via cmd its work perfectly fine but when i used this in my VMXL application as a jac at class end. It's not able to transfer...