Hi I was just wondering, if I could get some help on setting up a automatic reply templates for chat.For example when the agent accepts the chat it automatically sends a message from the agent.
For the ctiSession object, we call GetAllSkillgroups. We get the right number of groups. Then we did GetAllProperties for each group. We get all properties except the SkillGroupName.We even tried EnableSkillGroupStatistics for each group and enable a...
Hello ,iam New to CVP. recently done with announcement of 'hello world program'.Iam not with a kind of with java background ..... new to this cvp programming.Interested to explore more on further learning, not usre what to try next . Also ,can anyone...
Hello All,Can someone provide me how can we customize dashboard in CUIC.I know how to add report and etc in dashboard and its coming in normal view form, but i need those report to be view in chart, graph etc.Can any one help me in this request.Attac...
Sorry for my english. I developing cti os application on delphi with cti os manager . Usualy all work fine, but i have next situation. CTI OS manager distribute task to agents. The agen recive call (CallType=eCTypeOOReservationPreview) and User closi...
I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC. We put a version of CUIC in place, pointed at the old UCCE system, so that the customer can play with it. Apparently, webview allowed for 1000 call types to be selected for a report ...
I am using CVP Studio 9.01 Web Service to get data from back-end system; I am able to load WSDL file from a URI and configure a "request" within Studio "Web Service" element; however I could not configure/store "response" to session or element data, ...
Can you use any of the sample gadgets provided by Cisco in UCCX 10.0.1?
All the docs reference separate webservers to upload the files
https://developer.cisco.com/docs/finesse/#!previous-documentation-pdfs
HiI'm developing a visual basic application integrated with UCCX, this is an app to a emergencies medical system.The UCCX have some queues with agents assigned, when a caller abandon a call, through finesse I get a notification to get the caller id a...
When using charts, I'd like to display metrics such as ASA, AHT, etc as HH:MM:SS rather than as seconds. In the report definition, I am able to define the format as "Minutes and Seconds" but it seems like this only applies to Grid View. In the char...
Hi all,We have several customer that are requesting to have the ability for their agents to see the current time in an state, for example: Talking, Not Ready, Ready.. etc.This is because they get paid for comply with the times in their contract but i...
When looking at the SQL used in a report in CUIC, it suggests that ALL the fields from the associated Report Definition are used in the query sent to SQL Server even though most of the fields don't appear in the actual report. Does CUIC optimise the ...
Hi,I'm trying to use the api (Get queue), but when I call the URI I get the response -1The USER logged and subscribed on the queue have two roles Agent and Supervisor, What is the problem?- <Queue> <name>NAME</name> <statistics> <agentsNotReady>-1...
