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HiI am working on integrating a web application with ICM and trying to use GED-145 for the same. Is this the same as the protocol being used by MR PG? Can I make use of GED-145 for communicating to MR PG?

I have a custom CVP (8.5.1) element that accepts some parameters, then makes a web service call that calls a stored procdure to insert a record that stores the DTMF (and associated answer ID) after a user makes a selection from a modified menu elemen...

Hello,I am new in Finesse Development. I have quite good experience of CTIOS application development. As for as i think Finesse is the replica of CTIOS application because now cisco is transferring things to Web.In CTIOS development, we use CIL Libra...

Testing it to confirm.  I have it enabled in my preferences.

Hi all,I am developing custom softphone as like non gadget finesse code. During login process I am not getting the invalid extension error when I input invalid extension. It gets logged in and softphone not works. How can i handle this scenario.Thank...

HiUsing the built in  webservice element in call studio 8.5  we can view the request / response when something goes wrong but can't log it when the request / response is successful....Note:In the element configuration store full response XML is selec...

Hi,I have a customer that wants to increase the size of the team performancegadget, they have several teams with several agents within it and wants to seeon one sample screen all the agents and their states.We have put the team performance in a singl...

Hi David LenderI can't seem to find the descriptions of the 'AGENT_TEAM_CONFIG_REQ'  call and the 'AGENT_TEAM_CONFIG_CONF' anywhere in these documents: CTI Server Protocol v13, v15, v16.Could you shred some light on this?I need to know what fields ar...

Hi All,we have to deploy 2 distinct gadget vertically left and right, like below layout image. how to achieve this?                                            Thanks,Arul

I am developing an custom application. I want when any call receive at agents end , a pop will show which contain the campaign id of that call.The process is that, we define certain campaign , then our Outbound dialer dial the number and connection w...

I'm currently working on a CVP Studio app to record emergency messages with a timeout, and I'm running into something very frustrating with the Math element: It always outputs its results as a float! So for example I'll add 2 hours to the current tim...

It is my understanding that UCCX with Finesse 10 has gone to GA. Is that correct? If so how do we go about getting a developer copy (similar to the NFR kits for UCCE 9.1)? Are they available somewhere? Otherwise do we buy the GA software with a separ...