Contact Center

Showing results for 
Search instead for 
Did you mean: 

        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

We wish to find out if the "User—Get User Id from loginName" Finesse API is supported in version 11.6(1).https://<FQDN>/finesse/api/User/<loginName>!user%e2%80%94get-user-id-from-loginname/userget-user-id-fro...

leenic by Beginner
  • 11 replies
  • 5 Helpful votes

Can anyone shad me some light if we can pull out the agent activity report from the CUIC (UCCE11.6)?Currently, The customer can only retrieve these information from Agent_State_Trace enabled which it's not the properly why to get the agent activity r...

trotpany by Cisco Employee
  • 6 replies
  • 5 Helpful votes

Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format. I use it for documentation purposes.  The tool is completely free and is in beta stage. Fee...

benny3 by Beginner
  • 3 replies
  • 10 Helpful votes

I have a UCCE environment where there are 8 Windows servers and 4 CUCM servers(Linux) installed on it. I need to export all the certificates from all the 8 Windows servers and 4 CUCM servers. Code: dir cert:\localmachine\my | Where-Object { $_.hasPri...

naveev by Cisco Employee
  • 1 replies
  • 0 Helpful votes

Resolved! Number Play

Hello,I want to play records fetched from the SQL server In the VXML server.'You have a recharge of 449' this is the value fetched.Please help me if anyone knows.Thanks.

Hi, I am working on a sample CVP application with transcribe element. I am planning to collect both DTMF and voice inputs from the user. I have updated input mode as dtmf+voice. I observe two issues. 1. DTMF was not recognized. - Any suggestions what...

Deep46 by Beginner
  • 3 replies
  • 5 Helpful votes

Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only  Incedo CRM via Browser continuously and they wont use ...

nila27 by Beginner
  • 2 replies
  • 5 Helpful votes

I am trying to figure out how to get a gadget to provide a vertical scroll bar when the browser windows is resized causing things to move around. I have found this information stating there is an XML feature to enable it however there is no informati...

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Top Solution Authors