Contact Center

CUIC Custom reports with UCCX Live Data

We want a report similar to the Team performance without the logout agents. We also want a report slightly different from the Agent Detail report. Essentially we want it to look like the old CSD screens. I can not figure out how to get the live Strea...

Resolved! Finesse Gadget - Access to Microphone and Video

Does anyone know if its possible for a Finesse Gadget to get access to the Microphone and Camera? e.g. when using Chrome, Firefox etc.And any recommendations / tips if this is possible? Gerry

Resolved! WCC Functions

How to Find the length of Collect digits and Substring functions in WCC Flow Editor

Resolved! Changed in HotEvents Strings with VVB11.6

I Observed , Hotevent's Strings got changed with VVB .below is the list i Observed,Is there a document or something , where i can find a complete list of changed events ?HotEventNameEvent String in 9.5Event String in 11.6NoResourceErrorerror.noresour...

Resolved! Webex CC license feature for org

I am looking for reference documentation about how to enable the webex-cc sandbox and app integration to allow for webex-cc api calls to execute. I have been able to successfully get the bearer token; however in the authentication any time i request...

How to Reset Agent Password Via Finesse Admin APIs

Hello all !!I want to reset the cisco finesse agent password using Finesse Admin Rest API in Java. Can anyone please help on this issue?

Resolved! Direct Transfer in a gadget

Hey can you help me I am getting problem to code transfer call action i tried to use https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ClickToCallSampleGadget api but unfortunately it is a consult call api i want to directly transfer my...

UCCX script - parse xml file for data

Is there a size/value limit on a xml document when attempting to have a script parse an xml document for data that is stored locally on the server? If a xml document had 40K entries in a xml single document how would the system handle it? For exampl...

Resolved! Outbound and Campaign Management capabilities in Web Ex CC.

I am working on a solution for outbound Campaign Management for WebEx CC. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own.I have few questions regarding outbound dialing with WebEx CC.Is WebCallBack AP...

Resolved! Cisco Developer API Agent Activities - Empty Response

Hello, Trying to pull the email of specific agent ids or at this point trying to show any data in general. I get a 200 response and am have tried valid params for the request but can't seem to get any data showing in the response. Any ideas? Thanks, ...

Access Denied on update APIs from Webex CC Desktop widget

I'm trying to create a Webex CC Desktop widget that will allow users with supervisor rights to modify skill profile proficiency values. Using a token issued through my own integration (or a developer token from developer.webex-cx.com) a supervisor is...

Resolved! Webex CC Outbound IVR

Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be used to reach a large volume of customers with customized messages like balance? Thanks Santiago.

Unknown Host error when calling subflow

I have a fairly simple UCCX script that is supposed to call a subflow. I'm using the UCCX editor to actively debug the script. When it gets to the step where it is supposed to call the subflow it throws a script exception with the text: Uknown host: ...

Active users connections into Finesse Server

Hi Team, is there any reporting available to show active users connections into Finesse Server ? I see, To check number of sessions on each node, you can use API URI "https://FQDN/finesse-dp/rest/DiagnosticPortal/GetPerformanceInformation" Can Dev Te...

PCCE 12.6 & UCCX 12.5 SU1 DevNet Sandboxes now available!

Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE! Reserve a DevNet Sandbox I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...

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Forum Posts

CUIC Custom reports with UCCX Live Data

Resolved! Finesse Gadget - Access to Microphone and Video

Resolved! WCC Functions

Resolved! Changed in HotEvents Strings with VVB11.6

Resolved! Webex CC license feature for org

How to Reset Agent Password Via Finesse Admin APIs

Resolved! Direct Transfer in a gadget

UCCX script - parse xml file for data

Resolved! Outbound and Campaign Management capabilities in Web Ex CC.

Resolved! Cisco Developer API Agent Activities - Empty Response

Access Denied on update APIs from Webex CC Desktop widget

Resolved! Webex CC Outbound IVR

Unknown Host error when calling subflow

Active users connections into Finesse Server

PCCE 12.6 & UCCX 12.5 SU1 DevNet Sandboxes now available!

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Cisco + Splunk: It's a new day for your data.

A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

UCCX integration with Remedy

OAuth Access Tokens are not generated in Power Automate tool

Questions around the GraphQL Search API

FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML

PCCE 12.6 user.microapp.ToExtVXML change Maximum Array Size

Packaged Contact Center Enterprise 12.6 Finesse out of service