Contact Center

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Intro to Ansible

Good Documentation

The Great Selenelion

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Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...

Badar Ali by Level 1
  • 5 replies
  • 10 Helpful votes

Hello,We are running into an issue where after authenticating successfully, the access tokens we receive from the POST response to is missing scopes. The scopes we are asking are spark:people_read, cjp:config, an...

BlakeR by Level 1
  • 3 replies
  • 0 Helpful votes

We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets. Empower Agents by embracing desktop programmability through p...

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    Welcome to the Webex Contact Center developer community!   We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas.    To know more about the Webex Contact Center APIs ...

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We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @  See:

I am getting an error after making a call to a good number but after the following situationI make a call, then Consult call, from the consult call i consult again to a valid number.The error returned is as shown below.But nowhere in  the docs can i ...

r0nh by Level 1
  • 2 replies
  • 0 Helpful votes

We want a report similar to the Team performance without the logout agents. We also want a report slightly different from the Agent Detail report. Essentially we want it to look like the old CSD screens. I can not figure out how to get the live Strea...

jlamon001 by Level 1
  • 7 replies
  • 0 Helpful votes

I Observed , Hotevent's Strings got changed with VVB .below is the list i Observed,Is there a document or something , where i can find a complete list of changed events ?HotEventNameEvent String in 9.5Event String in 11.6NoResourceErrorerror.noresour...

jimmy jain by Level 4
  • 20 replies
  • 1 Helpful votes

Hey can you help me I am getting problem to code transfer call action i tried to use  api but unfortunately it is a consult call api i want to directly transfer my...

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