Contact Center

Hello, I created a simple custom gadget to do a call pop. It's a custom gadget so it will only open a web page if the call number is greater than 4 digits so we don't pop for internal calls.  The problem is that if I don't pickup the phone right away...

Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format. I use it for documentation purposes.  The tool is completely free and is in beta stage. Fee...

I'm using Matrix.vNext to connect to Finesse using XMPP. My code is working just fine with UCCX 11.5 - I can subscribe for my agents, and get update on their readyness. The connection stays up forever unless there's a connectivity problem or a proble...

Hello, Is there a way for us to intercept whether it was the agent or the Customer who ended the call using Cisco CTI Server Message Protocol. Any help would be appreciated. We could not find any event that would provide us with that information

Hi Team, We have implemented an ECE chatbot for one of the customers. Their network team has raised an SQL Injection flag on the communication that happens in start chat. When we initiate a new chat, egain javascript API is looking for l10n/messaging...

I have a UCCE environment where there are 8 Windows servers and 4 CUCM servers(Linux) installed on it. I need to export all the certificates from all the 8 Windows servers and 4 CUCM servers. Code: dir cert:\localmachine\my | Where-Object { $_.hasPri...

Hi, I am working on a sample CVP application with transcribe element. I am planning to collect both DTMF and voice inputs from the user. I have updated input mode as dtmf+voice. I observe two issues. 1. DTMF was not recognized. - Any suggestions what...

Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only  Incedo CRM via Browser continuously and they wont use ...

I am trying to figure out how to get a gadget to provide a vertical scroll bar when the browser windows is resized causing things to move around. I have found this information stating there is an XML feature to enable it however there is no informati...