Contact Center

I am putting together a script in the contact center, which must make queries to an external base by Make rest Call.I must make a POST to a database so that it brings me a TOCKEN and then when that works, with that token I must validate myself and ma...

good morning we are still using UCCE 10.5 and CTI OS for system integration, and was under the impression CTI OS was EOL from 11, but can see CTI OS is still available 12.6, can it still be used in 12.6 or is Finesse the only way for integration? Tha...

Title pretty much says it all. The CCX campaign contact API documentation (among other sections) is inaccurate and incomplete. The section I'm speaking to is here: https://developer.cisco.com/docs/contact-center-express/#!campaign-contacts The latest...

Hey After upgrading my customers Finesse to 12.6.1 im running into problems with using the finesse API I have a custom gadget where the agent can set themself ready/not ready and answer calls. After a couple of times the buttons doesn't work anymore ...

In PCCE 12.6, SOMETIMES, I have the follwing issue: when login by agent name it does return a "The user specified in the authentication credentials and the uri don't match" error. After restarting the server it works fine. The same happens to a custo...

Is there any way to get an equivalent of the 'Agent State Detail Report' but for chat? Had a pretty good look around but don't seem to see this data recorded anywhere?

Dear members,I'm trying the attached query against the UCCX Informix Database. It is giving "Syntax Error" without mentioning where the error is.Anyone can advise where the issue could be?Thanks in advance for any help. 

UCCX environment. Customer wants to callback callers when wait times are lower. They want the agent to have call information displayed on the Finesse desktop. We need to write call information to a file to be able to retrieve the information later. T...

Hi, We are trying to pack a CTI Server OPEN_REQ message and send it over the socket to our sandbox environment. We have read the documentation, link below, but we are pretty sure that we have misunderstood something. Is there anyone that might have s...

Is it possible to connect to the lab while running in an RDP session? Our test server is a VM that we contact via RDP, an it in turn should connect to the Lab setup.

Hi,  I have a custom CUIC report which i have embedded in to Finesse 11.6. The report has thresholds configured and I would like the report to automatically have these thresholds applied when agents open Finesse. At the moment, they have to click the...

I have an application that uses the finesse APis and XMPP. The app is headless, runs as a windows service.I have a local cucm enduser configured as agent, and I'm using that user to use both the Finesse REST APis and XMPP. Been working since UC10. Al...

Hello,Can someone please advice me how to access logs of a UCCX script? I have developed a small script and want to get familiarize with logs. Thanks in advance