Dear members,I'm trying the attached query against the UCCX Informix Database. It is giving "Syntax Error" without mentioning where the error is.Anyone can advise where the issue could be?Thanks in advance for any help.
UCCX environment. Customer wants to callback callers when wait times are lower. They want the agent to have call information displayed on the Finesse desktop. We need to write call information to a file to be able to retrieve the information later. T...
Hi, We are trying to pack a CTI Server OPEN_REQ message and send it over the socket to our sandbox environment. We have read the documentation, link below, but we are pretty sure that we have misunderstood something. Is there anyone that might have s...
Is it possible to connect to the lab while running in an RDP session? Our test server is a VM that we contact via RDP, an it in turn should connect to the Lab setup.
Hi, I have a custom CUIC report which i have embedded in to Finesse 11.6. The report has thresholds configured and I would like the report to automatically have these thresholds applied when agents open Finesse. At the moment, they have to click the...
Hi, I am trying to subscribe to team events in Cisco Ajax Xmpp Library for the Supervisor, but am unable to do so. Is there any sample or documentation regarding CAXL for getting a subscription of the team via Xmpp connection? Thanks.
Hello,we are integrating our CRM with PCCE 12.5 and need answer on some inquiries1- what is the difference between gadget and non gadget samples. I can see that both can be html files and calling JS at the back end. finessenongadget.js and finesse.j...
I have an application that uses the finesse APis and XMPP. The app is headless, runs as a windows service.I have a local cucm enduser configured as agent, and I'm using that user to use both the Finesse REST APis and XMPP. Been working since UC10. Al...
Hello,Can someone please advice me how to access logs of a UCCX script? I have developed a small script and want to get familiarize with logs. Thanks in advance
Hello,1-what is the difference between gadget and non gadget samples. I can see that both can be html files and calling JS at the back end. finessenongadget.js and finesse.js2- Regarding gadgets , if we need to call an API (for example answer call) ....
According to Cisco’s support documents: “Contact Center CVP applications from 12.5(1) onwards support OpenJDK as Java runtime environment.” I am unable to find information regarding versions prior to 12.5. Can anyone provide confirmation whether Orac...
I have a problem with finesse 10.5Sometimes, finesse agent can't sign in https://localhost:8445/desktop/container/ Error code : 504I must restart finesse tomcat service at uccx- pub + subThen sign in again successfully.And I check log finesse (attach...
Dear Experts,I am trying to fetch the access_token by directly calling the rest api as is done by cisco-identity-service-client-sdk, but facing some issue. My steps/usecase is following:- I hit following url, that took me to SAML login screenhttps://...
Hi Team ,I am building one web application from my side, where i need to get Realtime data and Historical data from this Cisco UCCE awdb/hds DB .Queries:a. Whether its possible to get realtime SQL data from UCCE AWDB to my third party application...
