Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 

Contact Center

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation

Intro to Ansible

Good Documentation

The Great Selenelion


>> View previously featured conversations <<
Labels

Forum Posts

Start a conversation

Resolved! CCX Scripting Help

We need some expert eyes on a CCX application / Script with regards to CCB (Courtesy Call back). I know opening a TAC case is out since they do not support custom scripting etc. Our issues is when the client calls into the queue, it askes for their p...

corpops01 by • Level 1
  • 612 Views
  • 2 replies
  • 0 Helpful votes

Resolved! WxCC API - using Try Out option

Hello, I'm just starting to look into APIs for WxCC and was looking through the documentation  but seem to be enable to use Try Out option on any of the links. E.g. https://developer.webex-cx.com/documentation/dial-plan/v1/list-dial-plans Each time -...

e-pudge by • Level 1
  • 974 Views
  • 1 replies
  • 0 Helpful votes

Soft Phone & Hard phones APIs

Hello All,     kindly be noted that I am trying to send get user Dialogs request to UCCE 12.5 , it is getting response body normally incase of Soft phones , but in case of physical phone  the body is  received as empty , is there any difference betwe...

AmrSA by • Level 1
  • 820 Views
  • 7 replies
  • 0 Helpful votes

XMPP Re-connect in CAXL

Hi, We are trying to implement failover manually for our CTI via cisco ajax xmpp library (CAXL/jabberwerx). When we detect that xmpp connection is disconnected we ping the other node, if found we connect to that node. The issue is that despite being ...

Badar Ali by • Level 1
  • 347 Views
  • 1 replies
  • 0 Helpful votes

CVP vxml timeout issue

Hi everyone, I am trying to play a music prompt whilst am performing GET query from Rest element in cvp call studio. I have set the fetchaudio and timeout as shown in screenshot. Once the get is performed, i have to check if the task_status is comple...

Deep46 by • Level 1
  • 856 Views
  • 3 replies
  • 0 Helpful votes

Resolved! XMPP client not-authorized error

Hi,I've a XMPP client application using Matrix.vNext v2.4.5. The application connects to port 5222.The application works when I use the DevNet sandbox but fails for our inhouse PBX.From the client application logs(posted below), I get "not-authorized...

Adinath by • Level 1
  • 1436 Views
  • 4 replies
  • 0 Helpful votes

Resolved! WxCC Queue Stats SLA from API

Hi,I am getting the queue stats from /v1/queues/statistics for the current day, but the serviceLevelThresholdPercentage is often 0.0,I just tested a couple calls where I answered one after 30sec (sla is set to 20sec), the API shows 0.0, but the analy...

Event for unanswered calls

Hi,I have a Cisco Finesse integration used to handling in- and outbound calls. But I ran into an issue.If I make an outbound call to a cellphone, and the user does not answer, or declines the call - I don't get an event I can hook up on, and my call ...

Deploy VXML application using CVP Rest API

Hi, I am writing an application to deploy vxml application using CVP Rest API. The document says i can define list of servers where i want to deploy instead of deploying in all servers. There is no clear example of how  <server>ref-url of server1</se...

KasMay by • Level 1
  • 867 Views
  • 4 replies
  • 0 Helpful votes

Resolved! Add Live Data server to CUIC, Contact Center

I am traying to config the Live data connection on CUIC, I have my CUIC server and my Live data server,In my UCCE inventory I need to add the LD Server In my Live data server with CLI:After apply the command admin:set live-data machine-services user@...

CVP Custom element: Twilio

I've got a Netbeans project that runs fine in the IDE (sends sms message via Twilio).  I've got no idea how to get that imported into a custom element though.  Is there a guide for how to do this?  Some example "hello world" type script from Cisco to...

View All