Contact Center

Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...

Hi all how are you!, please i need some help and tips for an implementation that I have never done it before; the client calls in into a script and is being redirected to an agent(CSQ). then agent talks to the client and redirect (via transfer manual...

hello alli was searching on how to integrate PCCE with C4C CRM system, and there were no documentation regarding this matter.i need to know what should be done from the PCCE side in order to route the calls to the CRM system and show the call informa...

Hello All, Due to my most recent experience I figured I'd share what I did to make this work, problems I encountered, and how I fixed them. *This is based on the below environment Version details:EnvironmentUCCE 9.0(4)Finesse 10.5.1.1000-3     CUIC 1...

Hello, We have a department looking to create a way to download recorded calls for further analysis. They are a team within the org, and there are other teams that they shouldn't have access to download from. Since the API access require CC admin rig...

Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application and have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration.When I access the SSO URL, ...

I noticed this issue around Mar 7, 2024 1:10 AM EST, suddenly my client connection did not work. I tried two UCCX sandbox environments it behaved the same. I checked my OPEN_REQ has the same parameter. I am wondering whether there are any system main...

Hi,I have built a client that uses the UCCX CTI Protocol 10.5. The CTI client application can successfully connect to UCCX in bridge mode and correctly receive all call and state events.However, when trying connect to UCCX via the CTI  protocol in ag...

Dear Experts,As soon as we enable SSO for our Finesse server, our xmpp connection to finesse has stopped working.Could anyone give me direction on how to fix it? I am using the following java code to do so. ConnectionConfiguration config = new Connec...

Anyone know of any good examples of using the REST element via POST and then retrieving the response status and response body for further IVR Treatement? Thanks,

Team,We tried embedding the default angular widget sample provided here under (https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/angular-widget). We used the same format for Layout Json as the 'Desktop-js-sdk-s...