Hi, I am working on a sample CVP application with transcribe element. I am planning to collect both DTMF and voice inputs from the user. I have updated input mode as dtmf+voice. I observe two issues. 1. DTMF was not recognized. - Any suggestions what...
Forum Posts
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
I am trying to figure out how to get a gadget to provide a vertical scroll bar when the browser windows is resized causing things to move around. I have found this information stating there is an XML feature to enable it however there is no informati...
Hi there, I have to implement the callback API in our custom java application, I have implemented the Outbound Preview only mode, and I can Accept, Reject or Close a call. Now, my question is when to call the callBack API? 1. When the call is ringing...
In UCCE11.6,Dialer Comp and Dialer PG can be installed on different machine than CUCM PG in duplex environment? I have installed Dialer and Dialer PG on different server than CUCM PG and updated all configurations but in Portico Dialer is not showing...
Hi all, I need to do a Survey App in CVP where the answers of the caller are recorded by a third party system. So, at the beginning of the call at CVP, this third party system has to be put in conference and then, the survey questions are played to ...
Hello there , kindly be noted that I am using UCCE 12.5, and as far my understanding, if primary server goes down , the secondary server should be up automatically and handle the requests . but this wasn't done ,actually what was done that w...
Hi, Hoping someone can help here?I can import a record to a dialer campaign without issue using Postman- as per below screen shot.As you can see below - I get a 200 OK and I can confirm the record is in the Outbound Dialer Database. However when I u...
Hello All We have an IT call center queue and we are looking for options to play a prompt when there is an outage so callers know what is happening instead of having them to wait and open up a ticket for their issue. I have accomplish this in other p...
integrate an Agent Finesse CCX to WhatsApp app (FB , Twitter , .....) to make chatting and call .#CUCM #CCX#WhatsApp
hellowe are using smack library to instantiate xmpp connection through 5223 port but never connectConnectionConfiguration config = new ConnectionConfiguration(hostname, 5223, "proxy.eu.jabber.org");config.setDebuggerEnabled(true);config.setSASLAuthen...
I am using Cisco Finesse UCCE 12.0 and I am unable to get conference call event on Agent B side at Finesse using Queue DN.Even on Finesse at Agent B side, Finesse doesn't show any notification (like more participants etc.), for the Conference call.We...
Resolved! Get Supervisors List and Users Roles
Hello There, Kindly be noted that I am trying to send REST request to Finesse to get certain team members including supervisors , I have used the below request but only the agents are received and no tag found to flag the user if it is agent o...
Hey everyone, I am working on a CVP 11.6 Call Studio application that will accomplish route a call to an agent based on their Ready time. For a multitude of reasons I am unable to have the system calculate it for me. First the app will perform a SQ...
Customer has 3rd party CRM application that will be using Finesse API for call control. The 3rd party web application uses SSO with Microsoft Azure as the IDp. We also have the Cisco Ids server running using the same IDp. If the 3rd party CRM makes t...
