Dear Team, I want to configure the Whisper coaching feature in a Finesse Gadget. and as far as I know, this feature is not based on REST APIs, and you need to write application for whisper i.e. web service. Appreciate if someone can guide me through ...
Forum Posts
Resolved! Change State Gadget not working
Hello, I am trying to change the agent state to not active with reason code via API, here is the code i am using: var label = user.getReasonCodeLabel()var state = "NOT_READY";rc = {id: '25'} ;user.setState(state,rc, {error : handleChangeStateError}; ...
I am new to Xmpp and want to get message node in my C# console application. I am using MatriX library. Guide me with code implementation or any resources.
I want take subscription of Team User Eventsnode /finesse/api/Team/{id}/UsersHow I can subscribe to events and what I should pass as a "resource" inJID (username@domain/resource)Kindly help me
Resolved! CVP Studio Dynamic DateTime selection
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...
Hello Team, In order to create a linked server on SQL SErver 2016 (64-bit) i need 64-bit IBM Informix Client SDK installation package (named clientsdk.4.10.TC9DE.WIN or a higher version). IBM seems to provide that setup but i could not manage to dow...
HiI'm new to xmpp.I want to get pidgin notifications/events in my C# .NET console application.How we can subscribe these finesse notification in C# .NET console application or what open source libraries are available in .NET/.NET Core to achieve this...
Hi, I have reserved the PCCE 12.0 lab and I am trying to create and save an ICM script on the AW1 machine. But upon saving the script I am getting an error "Error attempting to connect to DbAgent". Kindly advise what could be the reason? I am attachi...
We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications. Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...
Hello, i wanted to develop a little tool to change the user state using c# and the finesse rest api.Problem is, when i execute the method shown below i get an http response saying "Bad Request".Requesting the Userinformation using GET works fine. ---...
Hi, I have to upload/install a screen popup gadget, is it possible to upload the files at the finesse server? If yes then please advise how and where I can upload them, I have reserved the PCCW 12.0 lab. Regards,Muhammad Arslan
Resolved! Finesse is out of service
Hi, I have reserved the PCCE 12.0 Lab yesterday and finesse is still out of service. I am attaching the snap herewith.Is there any maintenance activity from the cisco side? Regards,Muhammad Arslan
We wish to find out if the "User—Get User Id from loginName" Finesse API is supported in version 11.6(1).https://<FQDN>/finesse/api/User/<loginName>https://developer.cisco.com/docs/finesse/#!user%e2%80%94get-user-id-from-loginname/userget-user-id-fro...
I have working UpdateCallVariable Gadget which can update PV1-10 and User ECC variables but am have to update CED(CallerEnterDIGIT).Is it possible to update CED? Any idea info is appreciated.
Hi,I would like to make a rest API call to get the number of available agents in ready state that have a particular skill.Is this possible? would this be through Finesse or UCCX API? Thanks
