Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts


How do I get a sandbox to be able to manage MRCP v2 resources or ASR resources? Should I be able to see this from the current DEVNET labs?

frank16 by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Permalink Error In Finesse Desktop

Using UCCX 11.0 and my knowledge of xml is very limited.I'm using these instructions .My Xml/gadget contains the following:<?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefstitle="Agent Log Report" height="300"></ModulePrefs><Content type="ur...

CCP Email

Hey. I'm looking to find a way to show inline images in a email in the finesse Chat and email gadget (So the agent doesn't have to open an attachment to see it)).Does anyone know if this is possible? Furthermore I will also be able to have a contact ...

Resolved! Social Miner API's

Hi Experts , So Actually we are trying to integrated third party application in finesse through task routing api concepts so for this i know Social Miner is required,  Need to call these Api's GetAPI(Feed ID), then Get API(Create Task ) and Get(Statu...

Roy_11 by Beginner
  • 7 replies
  • 0 Helpful votes

Resolved! Finesse Gadget API failures

Making a gadget that makes a REST API call to an endpoint using the POST method. The initial call succeeds, however, it then seems to call some other function to refresh the gadget pane. This secondary call (makeXhrRequest()) tries to place params th...

Is it possible to create Custom SayItSmart AudioItem for VoiceElementConfig using java code?

I have this question because I create a custom SayItSmart plugin to play alpha numeric string. And I saw the java code online that is way to create static Audio like following: AudioGroup init_audgrp = AudioGroup("initial_audio_group",...

UCCX Finesse - 3rd party gadget on 'makeRequest' step to a URL fails with HTTP status 500

Configuration:  ++ A 3rd party gadget is configured on Finesse layout  'Auth.xml' [attached in below zip file]    ## Finesse layout  "<gadget>/3rdpartygadget/files/testgadget/Auth.xml?nocache=1&waitPeriod=16000&loopInterval=8000&token=abc</gadget>"  ...

bhusures by Cisco Employee
  • 3 replies
  • 0 Helpful votes

Cisco idS TokenInfo response is 401

So, i have web application to integrate SSO with Cisco idS. i'm using Cisco Identity Service Client SDK and able to create token but i have an issue with validate token and get TokenInfo data. The response from idS is always 401{"error": "unauthorize...

irvan by Beginner
  • 1 replies
  • 0 Helpful votes
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